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Lead with Intelligence in Personalized Member Service

  • October 27, 2021
  • 1:00 PM – 2:00 PM ET
  • Online
about

Insurance member expectations of service has consistently risen, influenced by their experience with other companies such as online retail. Members expect quick, accurate and frictionless answers to their questions. So how you do your transform your services to be a market leader in relationship building with your members?

During the webinar, we’ll share several ways to rethink your contact and service strategy by embracing omnichannel solutions supported by digital, artificial intelligence and machine learning solutions. We will share ways to accelerate this transformation which ultimately can decrease your cost of operations while delivering improvements in your customer satisfaction scores.

Attendees will learn about:

  • Member expectations for digital self-service
  • Key capabilities needed to lower your costs while improving member experience
  • How to transition to lower cost per transaction by adopting intelligent self-service
  • How to assess where you are, and areas you need to improve to support your desired member journey

Speakers


John Edwards
VP of Healthcare Consulting and Domain Solutions
SoftServe

With 30 years in consulting and operations roles in provider, payer and health tech companies, John helps his healthcare clients in the areas of strategy, product roadmap and operational efficiencies. Specializations include data warehousing, analytics, provider/payer alignment of incentives, population health and omnichannel customer experience.


Tom Gardam
AVP Low-Code Platforms
SoftServe

Tom leads SoftServe’s Low Code Platforms practice, helping bring together SoftServe’s unmatched digital engineering know-how with the huge potential of low-code platforms to rapidly automate some of the world’s most complex business processing challenges. He brings more than 20 years’ experience developing, deploying, and integrating enterprise application development platforms into global organizations as part of their digital transformation strategy.