Annual consumer experience reporting has consistently ranked health insurance behind most other industries, and this webinar will give attendees exclusive early access to the results of a large scale survey, conducted in April 2021. With the rapid and sweeping digital advances sparked by COVID, it is more important than ever that health insurance providers understand current consumer sentiment and are able to effectively align customer service and self-service with what their members find most important.
Having access to this early preview of these just-in survey results will give health insurance providers an edge on the competition, and invaluable insights to help effectively prioritize service and digital-focused initiatives for the coming year.
Chief Product Officer
Mark Poling is Chief Product Officer for Zipari. He has worked in the healthcare software industry nearly his entire 25-year career, initially developing an analog-based telemedicine platform and later cofounding Connecture, the first national health insurance marketplace to include quality metrics at point of purchase. He went on to start Colibrium, the first to bring integrated shopping, CRM and wellness capabilities health plan industry.
Senior Content Marketing Manager
As an evaluator and writer, Maryann helps organizations measure and describe their impact and develop compelling narrative and visualizations to tell – and sell – their story. Her expertise includes collaboratively developing creative and pragmatic ways to measure program results against projections, goals, an/or industry standards), using multi-variate analytics to translate organizational data into trends and information. Maryann has experience in behavioral healthcare, integrated primary and specialty care, and telehealth.
Director of Sales Operations
Greg leads Sales Operations for Zipari, working on a daily basis with Health Plans across the country. Greg is focused on making health insurance easier for consumers to understand, purchase and maintain. He’s worked in the health insurance industry for the last 5 years, and prior worked at consumer-focused companies like Google.