No More Excuses: Streamline Your Mandated Member Communications

  • December 14, 2016
  • 2:00 PM – 3:00 PM ET

Each year, health insurance plans struggle to produce their mandated member communications efficiently and accurately. This time-consuming process is a persistent pain point – straining internal resources and having to start over every year, which leads to significant staffing costs.

During the webinar we will address why it’s a struggle every enrollment season, solutions that are in the marketplace and the differences between them. We will discuss what creates the inefficiencies and the better way to produce mandated member communications that are scalable and repeatable. Attendees will learn how two health insurance plans found success with the perfect blend of technology and industry expertise.

Attendees will also learn how to:

  • Generate mandated member communications faster
  • Reduce model document templates and simplify document proofing
  • Simplify year-over-year changes
  • Minimize review cycles
  • Ensure accuracy and mitigate delivery risks
  • Drive operation efficiencies, cost savings and increased ROI

Who should attend: Individuals in marketing, product, compliance, operations, sourcing, procurement, and any other individuals who are responsible for producing and distributing mandated member communications.


tony-bednar-photoTony Bednar, Senior Vice President, Health Insurance Practice Leader
As Merrill’s Health Insurance Practice Leader Tony is accountable for guiding Merrill’s ongoing strategy as it relates to Mandated Member Communications. Tony leverages a network of industry subject matter experts to continually evaluate and identify opportunities to enhance Merrill’s product and service offering.

Tony has been with Merrill for over 17 years helping clients with their complex, regulated communications. In addition to reading lots of CMS regulations, Tony enjoys spending as much time outdoors as possible with his wife and two kids. Some of their favorite activities include boating, fishing, hiking, swimming, and biking.


greg-jones-photoGreg Jones, Vice President, Member Communications Consulting
As head of Merrill’s Member Communications Consulting team, Greg works with our clients to get a holistic understanding of their communications requirements and challenges. Greg then recommends workflow and technology solutions to meet their unique needs. Greg brings 20 plus years of experience providing innovative and customer-focused technology solutions to market with a focus on member communications and data driven dynamic composition.

Greg resides in Chicago with his wife and three children. When Greg isn’t architecting communications solutions for clients, he enjoys mountain biking, running and making memories with his family.


christy-vierzba-photoChristy Vierzba, Vice President, Regional Sales Manager
As the Vice President of Sales, Christy leads the business solutions relationship management teams for our clients. In her leadership role, Christy drives best practices designed to provide the highest levels of service. Her responsibilities focus on developing on-going positive relationships with key clients to ensure they receive value and quality service from Merrill.