Robotics – A Call to Action in Healthcare Management

  • December 05, 2016
  • 1:00 PM – 2:00 PM ET

Health plans are under constant pressure to improve financial and clinical outcomes while reducing costs.  Many organizations struggle to achieve these goals due to poor integration between multiple legacy systems and newer technologies as well as a lack of centralized, accessible data.  The resulting manual workarounds and redundant processes allow business to be conducted, but lead to additional costs and inefficient, error-prone processes.

This webinar will take a look at how robotics has been successfully applied in other areas of health care and best practices in partnering for automation efforts.  Specific opportunities to apply this technology will be explored, and an actual demonstration of robotics in action will occur.  The session will wrap up by examining how to determine the cost versus benefits for specific opportunities .

Attendees will learn:

  • How robotics has successfully been applied to health care process management
  • Applications of robotics  to specific aspects of population health management
  • About a demonstration of the care management robotics in action
  • A framework for evaluating the business case for a given robotics application

Who should attend:  health care executives and decision makers from payers, health care systems and accountable care organizations who are responsible for the delivery of population health management.  More specifically, leaders who are responsible for strategy, care management, quality, technology, outcomes, and budgets.


Barbrabarbra-mcgann-photo Sheridan McGann, Chief Research Officer, HfS Research
Barbra is inspired by the power of collaboration, patience, and persistence to make change happen. It’s been an underlying theme of her professional career for the last 20+ years, and carries into her research agenda at HfS Research. At HfS, Barbra is Chief Research Officer, and also covers the Healthcare and Life Sciences business process services market. Her scope of work covers research, analysis, speaking engagements, and exploring the art of storytelling and coaching to help change the way we view and use business process outsourcing to drive results that matter. She blogs here, and you can follow her on Twitter at @sheridanmcgann.


jim-dolstad-photoJim Dolstad, Chief Actuary, EXL
As EXL’s Chief Actuary, Jim is responsible for working directly with clients to improve their operational performance and clinical outcomes, identify opportunities to lower their health care spending, and develop measurements and strategies to effectively compete in the rapidly changing environment resulting from Healthcare reform. Jim is also involved in the build out of an already robust analytics practice by developing product suites around operational performance, consumerism and total population management.

Prior to joining EXL, Jim was the Chief Actuarial Officer for Carewise Health where he played an active role on the Executive team. During his ten years at Carewise he was heavily involved in consultatively working the clients, as well as numerous aspects of the business including operational performance, clinical outcomes, product management, sales and analytics. Jim spent the first 20 years of his career providing actuarial and benefit consulting to very large employers, as well as insurers and reinsurers.


dr-osband-photoDr. Gerald E. Osband, Chief Medical   Officer, EXL
Dr. Osband currently serves as the Chief Medical Officer for EXL, where he is responsible for setting clinical strategies, clinical process oversight and engaging clients in portfolio based opportunities. He is a seasoned physician executive whose senior level positions include Chief Medical Officer and Chief Operational Officer for nationally recognized health care management and technology organizations.

He has extensive experience in providing clinical and administrative guidance to software application development for care management, core administration, and value based incentives and reimbursement products used in commercial, Medicare and Medicaid programs. Dr. Osband has developed, implemented and managed quality improvement and analytics programs in multiple care delivery environments. He has provided independent consulting services for several major TPAs and a nationally recognized data management and guidelines organization. His clinical background is inclusive of 18 years of clinical practice with associated clinical academic positions for teaching family medicine residents and nurse practitioners.