Washington, D.C.

Nashville, TN


Self-Service Symptom Triage to Improve Patient Engagement

  • November 13, 2017
  • 1:00 PM – 2:00 PM ET
  • Online

Health care providers and payers need to effectively balance patient satisfaction, appropriate care and cost per case. It’s the goal of the Triple Aim but its promise has been incredibly challenging to realize. Current solutions aren’t having enough of an impact on cost and quality to meaningfully move the needle in the right direction.

A new way to make progress is to deliver evidence-based clinical knowledge with cutting edge technology to help meet patients “where they are” when new and concerning symptoms arise. The goal is to optimize outcomes and cost-effectiveness, and to support effective patient engagement and existing engagement activities between visits so your patients/members are directed to the right level of care, in the right care setting, at the right time, based on the health symptoms they’re experiencing.

Join this webinar on November 13 from 12:00 – 1:00pm CDT to learn about the tools that are available to help meet these objectives. We will discuss the potential of member symptom self-triage software to ensure that optimal and appropriate care is provided in the most appropriate and cost effective care venue.

Matt Kavanagh, Product Manager from Applied Pathways, will provide an overview of Curion® Go, a self-service triage responsive Web application that provides a standardized approach to symptom triage and is easy to integrate into existing Payer portals. Curion Go leverages symptom triage content from Mayo Clinic and is powered by visual authoring and rules engine technology from Applied Pathways.

Webinar attendees will:

  • Learn how a standardized, highly-reproducible, algorithm-based approach to member-driven symptom triage ensures that members are directed to the right level of care, at the right location, at the right time, for optimal, cost-effective treatment
  • See how payers can effectively integrate this type of tool into their existing online patient engagement activities and capabilities to drive utilization, optimize outcomes, and increase member satisfaction

Who should attend: Payers; Member engagement personnel; Provider network management; Medical Directors; Innovation team leaders; Consumer communications platform developers; Medical Economics; Finance


Matt Kavanagh, Product Manager at Applied Pathways

Matt serves as Vice President of product management at Applied Pathways for clinical applications powered by the Applied Pathways platform. He previously served in various health IT product management and independent consulting positions for Mayo Clinic, WebMD, Microsoft, Oregon Health & Science University (where he implemented Epic software), and Markle Foundation, among others.

Matt is a detail-oriented, experienced team leader in the development and implementation of scalable and flexible health software technologies and has succeeded through a focus on “bridging the gap” between end-users, clinical teams, engineering and other internal and external stakeholders while maintaining a big-picture view of implementation details and business objectives.

Matt has a Masters of Medical Informatics from Oregon Health & Science University and a Bachelor of the Arts in Biochemistry and Economics from the University of Colorado.