The AI Risk, Reward, and Hype Reality Check

  • November 18, 2020
  • 12:00 PM – 1:00 PM ET
  • Online

Health insurance providers want to build a resilient digital business to combat the rapid changes and lead from the edge with AI solutions. While many have loaded AI solutions into their shopping carts, most are still assessing the risk and reward before proceeding to purchase. AI adoption’s impact on business can be profound but it is important to distinguish between hype and reality to achieve expected outcomes. NTT DATA recently conducted an AI study with Oxford Economics to provide clarity on what both leaders and associates are experiencing around security, privacy, and lack of transparency of the automated decision systems.

This webinar will help health insurance providers look beyond the AI hype and focus on solving the most compelling business problems that AI can solve for their organization. It will help create a charter to integrate processes and AI-enabled technologies with a measured and realistic approach to every aspect of the business, from provider data management to enhancing the member experience. The speakers will discuss key strategies to minimize data risks, privacy violations, and security breaches. We will also focus on the need to embrace the power and responsibility associated with AI, as well as the best approach to implementing governance and ethics programs to continually review all AI initiatives to ensure the right outcomes, as AI continues to learn.

Attendees will learn:

  • How to differentiate between hype and reality in AI transformations
  • How other health insurers and providers are approaching AI and the outcomes that can be realized
  • Key steps to mitigate risk during AI implementations


Shashi Yadiki
President, Services Health Plan Group

Shashi Yadiki, President of NTT DATA Services Health Plan Group, serves as Executive Director and Global Business Head of the health plan segment within the Healthcare & Life Sciences business unit. He is responsible for go-to-market strategy, customer satisfaction, innovation, solutions, P&L, and delivery to NTT DATA’s health plan customers. Shashi transformed the health plan vertical using a solution-centric approach focusing on consumerism, billing and enrollment, integrated care management, utilization management, and fraud & abuse.

He was previously with Wipro for more than 15 years where he served in multiple roles across different geographies globally, as business head for the transportation, hospitality, and leisure industries where he was responsible for P&L, strategy, delivery, and operations for the unit.

Shashi has a Master’s of Business Administration from the Indian Institute of Management in Bangalore & an Advanced Program Management certificate from Stanford University.

Kris Fitzgerald
Chief Technology Officer
NTT DATA Services

Kris Fitzgerald is chief technology officer for NTT DATA Services. He leads the company’s global Intelligent Automation technology strategy. In addition, Kris leads client innovation programs, leveraging NTT Group R&D and related investments to enhance service delivery and business outcomes for our clients.

Kris has more than 40 years of progressive experience in IT, spanning industries from retail to telecom, digital banking Transfer to commercial and others. Kris currently serves as a member of the University of Texas, Jonsson School of Engineering and Computer Science Executive Council and is a contributor to Forbes Technology Council.

Karen Way, MHA
Staff VP, Enterprise Data Science
Anthem, Inc.

Karen Way, MHA, serves as Staff VP, Enterprise Data Science at Anthem, Inc. She is an experienced thought leader, strategist, and innovator in healthcare with extensive knowledge and success in business operations, solutions and process design. She has over 25 years of experience working with healthcare organizations to transform their operational strategy, analytics and artificial intelligence capabilities to support improving the customer experience, increasing organizational cost savings and enhancing workplace productivity to remain competitive in the evolving marketplace.