Washington, D.C.

Nashville, TN


The Future Health Care Payment Experience

  • May 23, 2017
  • 2:00 PM – 3:00 PM ET
  • Online

Health care payments are confusing for members, costly for payers and risky for providers. Survey results show that 75% of health care companies are developing new, integrated billing and payment options to remedy this industry-wide issue.

To help payers simplify billing and payment with a focus on member engagement and efficiency we conducted in-depth surveys of members and payers. They shared their plans to revolutionize the billing and payment experience.

Webinar participants will learn:

  • How members really want to pay premiums and providers
  • Where payers will invest to engage members, grow retention and cut costs
  • Horizon Healthcare Services’ digital strategy roadmap

Who should attend: Treasury, finance, billing, payment, individual business, group business, customer service, member engagement, member experience, marketing, operations, and IT will find this a can’t miss event.


eamonn-johnstonEamonn Johnston, Director,  Customer Digital Strategy and Engagement, Horizon Healthcare Services
Eamonn Johnston serves as Director for Customer Digital Strategy and Engagement at Horizon Healthcare Services. In this role Eamonn leads the implementation of the Enterprise Digital Strategy Roadmap, serves as the executive sponsor for digital process innovation and drives all digital initiatives to achieve customer satisfaction, sales and service targets. Prior to joining Horizon five years ago, Eamonn held leadership roles at CS Technology, SunGard and Stream Telecom. Eamonn graduated from the University of Glasgow with a degree in Aeronautical Engineering.


mahala-johnsonMahala Johnson, Director of Product Management, ACI Worldwide
Mahala Johnson serves as Director of Product Management at ACI Worldwide. In this role Mahala leads product strategy for billing and payment solutions serving payers and providers. Mahala has 16 years of product management experience in the financial services industry including leadership roles at First Data, Dell and eBay.