The Intelligent Payer: A Survival Guide

  • September 12, 2018
  • 2:00 PM – 3:00 PM ET
  • Online

In the face of new customer demands and impending market disruption, US health insurance providers are pressed for capital necessary to navigate imminent industry change. The tap of free-flowing capital has long run dry and traditional sources of unlocking new value (e.g., systems consolidation, process improvement, contract reconciliation) are plateauing.

US health insurance providers can quickly generate new value for their enterprise to navigate a strategic course to “the new” using solutions driven by artificial intelligence.

Attendees will learn:

  • The capability areas that align to a health insurance provider’s operating model where near-term value can be generated via AI opportunities
  • The core administrative functions by which health insurance providers can modernize processes and develop a data-driven foundation that enables the enterprise to realize significant long-term potential of improving clinical outcomes


Richard Birhanzel
North America Payer Practice Lead
Accenture Health

Richard leads Accenture’s North America Payer Practice, which delivers consulting, technology and outsourcing services to a wide range of health insurers.  Richard specializes in helping payers reshape existing businesses and enter new markets.  Richard is also responsible for Accenture’s thought leadership in health insurance, most recently authoring an “Intelligent Payer Survival Guide” focused on artificial intelligence in health insurance.

Richard Fu
Strategy Manager
Accenture Health

Richard Fu is an Accenture Health Strategy executive primarily focused on strategic planning and corporate growth initiatives across Accenture’s payer, provider, and life sciences organizations. He is a published thought leader in digital health and AI, including his latest point-of-view, The Intelligent Payer: A Survival Guide, highlighting how advanced automation and AI can unlock significant value for health plans within 18 months. Also his previous piece in the Harvard Business Review: 10 Promising A.I. Applications in Health Care provides a more holistic look at the ways AI can transform the industry.