The Lab As a Partner in Care Management

  • December 16, 2019
  • 1:00 PM – 2:00 PM ET
  • Online

As the health care system shifts to value-based care, the goals of health insurance providers and care providers are more aligned than ever before: improve quality care and the patient/member experience, while reducing costs. Achieving these shared goals requires more and better collaboration between health insurance providers and care providers —and labs are uniquely positioned to support their efforts.

This webinar explores the ways in which labs can support health plan/provider collaboration for value-based care, specifically in the areas of care and disease management and reducing administrative burdens.

Attendees will learn:

  • How health insurance providers are currently collaborating with care providers to advance value-based care
  • How labs can support this collaboration by focusing their strengths to close gaps in care/associated metrics, and support predictive analytics programs associated with a greater variety of serious diagnoses
  • Contracting and tools to reduce administrative burdens, improve the member experience, and drive net promoter score improvements
  • What lab-supported health plan/provider collaboration looks like in action, and how it can help improve outcomes


Patrick James, MD
Chief Clinical Officer, Health Plans and Policy
Quest Diagnostics

Patrick James, MD is Chief Clinical Officer, Health Plans and Policy, at Quest Diagnostics. Dr. James earned his medical degree with honors from St. Louis University. He completed his internship and residency training in anatomic and clinical pathology with board certification at the National Naval Medical Center and post-graduate training in cytopathology with board certification at Johns Hopkins Hospital. Dr. James has served in leadership positions at Quest Diagnostics and other leading healthcare organizations, as well as the U.S. Navy.

Kristine Bordenave, MD, FACP

Kristine Bordenave is a board-certified internist with experience in clinical, regulatory, and business practices in independent, academic, and corporate healthcare. Driven by a desire to ensure availability of sustainable, efficient, high-quality health for present and future generations through the development of unique synergistic opportunities across matrixed environments, she has a special interest in revolutionary sciences, technologies, and business strategies supporting precision medicine.

Dana Diamond
Director, Health Plans
Quest Diagnostics

Dana Diamond has over 30 years of healthcare industry experience and currently serves as a Health Plan Director at Quest Diagnostics. As a laboratory scientist, Dana has held leadership roles in the clinical laboratory, including business development, quality assurance, sales, marketing, training, operations, billing, and point-of-care testing. She was the alumni commencement speaker at her alma mater, Oakland University, in 2007, serves as the entertainment chair on the board of the Lake Mary Heathrow Festival of the Arts, and volunteers as a mentor in the executive development LEAD Program of WOMEN-Unlimited.

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