From record enrollment numbers, the shift to digital channels, work-from-home adoption, to evolving member needs and expectations, our industry has gone through a dramatic transformation. While the trends can be daunting, we’ll look at them from the lens of opportunities to create easier member experiences and boost meaningful engagement.
Join fellow member-centric leaders in this interactive and engaging conversation on customer experience (CX) strategies that help members get the care they need and feel valued – building long-term loyalty and a healthier bottom line.
Senior Vice President, Healthcare Global Operations
Val Farlow, Senior Vice President of Operations, oversees TTEC’s healthcare line. Val, a 30-year veteran of the contact center industry, and her team are driven by their mission to help reshape the Health and Wellness journey for humanity, one interaction at a time.
“We support families during some of the most challenging stages of life,” she says. “The work we do is personal to me, and it’s personal to every member of my team. We have a responsibility to reach for amazing, break down barriers and deploy innovation because we know those efforts literally saves lives.”
Group Vice President of Healthcare
Clay is on a mission to enable healthy decisions in America. As a super-hero for today’s healthcare consumer, Clay balances a deep history of global operations with a vision for the future of healthcare. Clay is a public speaker and published author of healthcare/consumer related articles in the marketplace.