Health care is awash in data and metrics, but it’s still hard to identify high-performance, and while providers agree on many of the measures they use internally for performance evaluation, their emphasis varies. Today more than ever, stakeholders across the health care ecosystem need to better understand provider performance and the implications for their own and their community’s health.
This webinar will discuss key characteristics of top performing health care organizations, both qualitative and quantitative. We will present results from a recent survey that was designed to understand leadership characteristics of of consistently high-performing hospitals. We will present the objective, key performance measures, developed across more than two decades of 100 Top Hospitals studies, that are broadly accepted by providers and used for benchmarking purposes. This webinar will discuss how these key performance measures are applied, and how we approach the development of relevant new measures with health equity as a specific example.
Ekta Punwani, MHA
Leader, 100 Top Hospitals Program
IBM Watson Health
Ekta Punwani is the leader of the 100 Top Hospitals® program at IBM Watson Health. She is a trusted advisor to client executives on performance improvement opportunities and strategies based on the 100 Top Program studies.
Prior to joining IBM Watson Health last year, Ekta served as a hospital and health system executive, leading organizational transformation, operations improvement, and change leadership within the health care continuum. She has served on the Board of Examiners for the National Baldrige Performance Excellence Program for four years, and has received certification as an International Certified Black Belt. Ekta also teaches Health Analytics Leadership as an Adjunct Faculty in the Masters of Health Informatics Program at Northwestern University in Chicago.