Understanding Hospital Performance
and Community Health

  • September 30, 2020
  • 1:00 PM – 2:00 PM ET
  • Online

Health care is awash in data and metrics, but it’s still hard to identify high-performance, and while providers agree on many of the measures they use internally for performance evaluation, their emphasis varies. Today more than ever, stakeholders across the health care ecosystem need to better understand provider performance and the implications for their own and their community’s health.

This webinar will discuss key characteristics of top performing health care organizations, both qualitative and quantitative. We will present results from a recent survey that was designed to understand leadership characteristics of of consistently high-performing hospitals. We will present the objective, key performance measures, developed across more than two decades of 100 Top Hospitals studies, that are broadly accepted by providers and used for benchmarking purposes. This webinar will discuss how these key performance measures are applied, and how we approach the development of relevant new measures with health equity as a specific example.

Attendees will learn about:

  • Culture traits of high-performing providers
  • The meaning of performance measures used in the IBM Watson Health 100 Top Hospitals methodology
  • Opportunities to measure and improve community health and equity


Ekta Punwani, MHA
Leader, 100 Top Hospitals Program
IBM Watson Health

Ekta Punwani is the leader of the 100 Top Hospitals® program at IBM Watson Health.  She is a trusted advisor to client executives on performance improvement opportunities and strategies based on the 100 Top Program studies.

Prior to joining IBM Watson Health last year, Ekta served as a hospital and health system executive, leading organizational transformation, operations improvement, and change leadership within the health care continuum.  She has served on the Board of Examiners for the National Baldrige Performance Excellence Program for four years, and has received certification as an International Certified Black Belt. Ekta also teaches Health Analytics Leadership as an Adjunct Faculty in the Masters of Health Informatics Program at Northwestern University in Chicago.

Rachel J. Thornton, MD, PhD
Associate Professor , Johns Hopkins School of Medicine, and Associate Medical Director for Pediatric Managed Care, Office of Johns Hopkins Physicians

Rachel J. Thornton, MD, PhD is Associate Professor at Johns Hopkins School of Medicine, and Associate Medical Director for Pediatric Managed Care in the Office of Johns Hopkins Physicians where she works to advance healthcare system transformation responsive to children’s health.

A practicing primary care pediatrician, she studies the impacts of social and behavioral factors on child health and health equity and the impacts of non-health sector policies on child health and family well-being. In her role as Associate Director for Policy for the Johns Hopkins Center for Health Equity, Dr. Thornton is leading the Center’s partnership with the Bloomberg American Health Initiative working with IBM Watson Health to develop a method to measure the impact of hospitals on community health and equity, for potential inclusion in the Fortune/IBM Watson Health 100 Top Hospitals Program, which was recently covered in Fortune.

She has also served as a member of the National Academies of Sciences, Engineering, and Medicine Report Shaping Summertime Experiences: Opportunities to Promote Healthy Development and Well-Being for Children and Youth.

She received her BA from New York University and her MD and PhD from the Johns Hopkins School of Medicine and the Bloomberg School of Public Health respectively. She also completed Pediatrics residency and Fellowship training at Johns Hopkins.