As public health officials and healthcare organizations have encouraged the use of telemedicine and communities have implemented stay-at-home orders, virtual care has moved to center stage during the COVID-19 pandemic and is helping more people than ever to access high-quality care while avoiding the doctor’s office, urgent care and the emergency room.
“The role of virtual care has changed forever in the healthcare system.” This statement, from Fortune on Demand’s March 27, 2020 interview with Teladoc Health CEO, Jason Gorevic, describes today’s reality. It’s clear that consumer awareness of virtual care has taken an irreversible leap forward during this public health emergency: a recent J.D. Power PULSE Survey reports that, consumer telehealth awareness jumped 10% in the span of a week. In Q1 2020, Teladoc Health saw more than a million downloads of its mobile Apps and more than 60% of visit requests were from members using virtual care services for the first time.
Increased demand has affected the entire healthcare system including virtual care. Teladoc Health is now routinely conducting more than 20,000 medical visits per day in the United States alone, an increase of more than 100% compared to the first week of March, addressing COVID-19 concerns as well as allergies, dermatology issues, chronic care, second opinions, and mental health concerns. To meet elevated demand, thousands of doctors have joined the ranks of virtual care delivery.
Senior Vice President of Product & Corporate Strategy
Dan Trencher oversees the development and execution of new growth opportunities and products for Teladoc Health, leading business initiatives that deliver compelling user experiences and transforms how people access quality care. He ensures that Teladoc Health delivers innovative commercial products, leading long-term road mapping, market analysis, product development and management, and project execution.
Mr. Trencher brings a breadth of experience in the healthcare industry, including hands-on product and operational expertise from a wide array of healthcare customer segments. Prior to Teladoc Health, Mr. Trencher held leadership roles at WellPoint (now Anthem, Inc.) and WellChoice, Inc., developing and managing growth initiatives across the healthcare value chain, ranging from providers to disease management and wellness programs to health information technology.
Lewis Levy, MD, FACP
Chief Medical Officer
Dr. Lewis Levy provides medical leadership for Teladoc Health’s global network of physicians and oversees the company’s leading clinical quality initiatives. Steward to the company’s global medical advisory boards, he is responsible for assuring best-in-class medical standards are met across all clinical areas.
Previously, Dr. Levy was Chief Medical Officer at Best Doctors, until the company was acquired by Teladoc Health, and served as a subject matter expert on medical cases from around the world. With more than 25 years of clinical experience as an internist at Harvard Vanguard Medical Associates in Boston, Dr. Levy’s expertise spans the healthcare spectrum, from treating low-acuity conditions to consulting on highly complex, specialized cases.
Partner, Health & Life Sciences
Director, Oliver Wyman Health Innovation Center Leaders Alliance
Office Leader, San Francisco
A citrus farmer by upbringing, economist by training, and high-tech entrepreneur by background, Sam Glick is a partner in Oliver Wyman’s Health and Life Sciences practice, and the San Francisco office leader. He also serves as director of the Oliver Wyman Health Innovation Center Leaders Alliance, which convenes senior executives from across healthcare to work collaboratively on creating greater consumer value and industry sustainability.
Sam’s clients include leading providers, health plans, biotech manufacturers, employers, enablement companies, retailers, and venture capital firms. He works collaboratively with their senior executive teams to create the infrastructure required to serve consumers successfully. Sam helps his clients create innovative solutions that provide delightful, affordable, high-quality care, coverage, and financing to consumers.