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Virtual Primary Care: A Virtual-First
Experience People Love

  • October 20, 2021
  • 1:00 PM – 2:00 PM ET
  • Online
about

Today 4 out of 5 working-age adults do not have a strong relationship with a primary care physician. When health care consumers are disconnected from longitudinal care relationships ER usage increases, chronic conditions and mental health needs go undiagnosed, and medication adherence decreases. However, the pandemic fundamentally changed consumers’ expectations, satisfaction, and demand for virtual care, opening the door for new approaches to overcome these challenges. With 93% of consumers saying they were satisfied with their virtual care experience, and 88% of Americans reporting they want to continue using telehealth services in a post-COVID world, essential readiness for the shift to virtual primary care is here.

During this webinar, Jill Dailey, Vice President, Head of Commercial Product at Aetna, a CVS Health Company, and Anoop Sangha, MD, Vice President, Clinical Product Specialization at Teladoc Health will be joined by moderator Rob Bressler, Senior Vice President and General Manager, Virtual Primary Care at Teladoc Health to discuss the shift to virtual primary care and why it’s important for health insurance providers to:

  1. Evaluate distinct virtual first plan designs for various populations
  2. Recognize the importance of a whole person care model
  3. Consider aspects of virtual first that resonate and delight consumers

Attendees will learn about:

  • Trends in virtual first plan design
  • Key insights from Aetna’s virtual primary care implementation
  • The value of virtual primary care from real-world examples

Speakers


Jill Dailey
Vice President, Head of Commercial Product
Aetna

As the Vice President of Aetna Commercial Product and Strategic Programs, Jill is responsible for commercial product strategy and portfolio management, new product development, and delivery excellence. She leads a team that builds products and solutions to meet the needs of all sizes of employers, while helping to manage the health and well-being of members. Informed by customer input and local market needs, a data driven approach is used to ensure Aetna’s products and solutions drive value.

Prior to assuming this role in June, 2020, Jill was Vice President, Joint Venture Product, Service, Experience and Operations, where she was responsible for designing and implementing innovative products, services and consumer experiences across Aetna’s five Joint Ventures with large provider systems. Prior to joining Aetna in the spring of 2018, Jill enjoyed a 20-year career in strategy consulting with Accenture where she was a managing director in the Health Strategy practice and led the Strategy practice in the Northeast Region.

Jill received her Bachelor of Science in Spanish from Georgetown University, her MBA in Marketing from The Wharton School and her Masters in International Management with a focus on Latin America from The Lauder Institute, both at the University of Pennsylvania.


Anoop Sangha, MD
Vice President, Clinical Product Specialization
Teladoc Health

As the Vice President of Clinical Product Specialization at Teladoc Health, Anoop provides strategic guidance to product, clinical and data science teams while assisting in sales and strategic partnership pursuits to expand Teladoc Health’s footprint among employers, health insurance providers and health systems.

Anoop is board certified in Emergency Medicine with more than 10 years of clinical experience as Emergency Department physician and specializes in leveraging technology to improve patient care with comprehensive knowledge of Healthcare Reform, High-Risk Care Management and Practice Transformation. With more than 10 years of clinical experience as Emergency Department physician, Anoop combines his focus on Medical Informatics, Clinical Decision Support (CDS), Population Health, and Chronic Condition Management.

Prior to joining Livongo (now Teladoc Health) in 2018, Anoop spent nearly 6 years at The Advisory Board Company as clinical lead for optimization initiatives at several large Integrated Delivery Networks (IDNs) covering workflow and care-delivery redesign, and clinical transformation, with focus areas including patient risk-modeling and stratification, high-risk patient care management and care coordination, population health, transitions of care, analytics and data-driven EHR optimization.

Anoop received his B.A. in Biochemistry at Rice University, his M.D. at Baylor College of Medicine and his board certification in emergency medicine at Emory University School of Medicine.


Rob Bressler, Moderator
Senior Vice President and General Manager, Virtual Primary Care
Teladoc Health

In his current role as Senior Vice President and General Manager of Primary Care, Rob oversees the growth and direction of Teladoc’s primary care solution, enabling consumers to realize the many benefits of primary care through an ongoing relationship with a PCP in a guided model fully supported by a comprehensive care team. With Teladoc Health since 2013, Rob combines his depth of knowledge and experience in healthcare product and go-to-market strategy, business development operational delivery and execution to transform how people experience care.

Rob earned his bachelor’s degree from Duke University and his MBA from The Wharton School at the University of Pennsylvania.