Virtual Primary Care and Its Role in Keeping
Care In-Network

  • November 11, 2020
  • 2:30 PM – 3:30 PM ET
  • Online

The health care system spends $32 billion annually on avoidable ER visits that could be treated by primary care physicians. In addition, many members continue to seek care out of network; it is estimated that 12% of patient health care spend goes toward out-of-network care.

For health insurance providers looking to guide members to in-network care, better manage costs, close gaps in care, and attract and retain members, a virtual primary care program is an attractive option. In this webinar, John Jesser, President of Clinical Solutions at Amwell, will reveal new research on consumer interest in virtual primary care (VPC) and discuss how health plans can think strategically about this new health plan product.

Attendees will learn about:

  • Consumer sentiments toward seeing their PCP virtually
  • How to position VPC as a distinct digital health plan product, in line with an HMO or PPO
  • The key differences between virtual primary care and virtual urgent care
  • How VPC steers members to in-network services and addresses gaps in care


John Jesser
President, Clinical Solutions

John Jesser leads Amwell’s clinical programs and the Amwell Medical Group business operations, a 50-state multispecialty medical group delivering telehealth services for urgent care, behavioral health, nutrition and lactation services. John is also the President of National Telehealth Network, an Amwell joint venture with national health insurer Anthem.

Prior to joining Amwell, John served 24 years at Anthem in various roles including as the president of LiveHealth Online, an online care solution for consumers and providers being offered to Anthem’s customers and vice president of Provider Engagement Strategy for Anthem. In this capacity, John managed a company-wide process focused on improving the affordability and quality of health care, the consumer experience and access to care. He served as chairman of the board of managers for Availity, LLC, a company that provides connectivity between healthcare payers and providers. He is also member of the board of Pursuant Health, a consumer health information and technology company.

John holds a BS in Mass Communications from Miami University in Oxford, Ohio and an MBA from Cleveland State University.