Why Value, Virtual, and Velocity Matter in 2021

  • January 26, 2021
  • 2:00 PM – 3:00 PM ET
  • Online

With the health care industry heading towards a K-shaped recovery from the pandemic, value, virtual, and velocity are critical to increase the rebound speed for health insurance providers. During this webinar, experts from EXL Health and Forrester will discuss why value, virtual, and velocity are key ingredients health insurance providers need to succeed in 2021.

Attendees will learn about:

  • VALUE: With preventative care taking a back-seat to COVID in 2020, improved value-based care in 2021 can ensure targeted interventions and preventative care for high-risk populations happen, minimizing increase in long term healthcare costs.
  • VIRTUAL: Care management has never been more important, with virtual and other avenues delivering care to populations where they are at.
  • VELOCITY: Health insurance providers need to ensure payment integrity and accuracy in 2021 – billing and coding errors, pay and chase, missed fraud identification and intervention could negatively affect plan performance and revenue objectives. Velocity in preventative and proactive payment integrity is a must in 2021.


Nikhil Dhingra, MBA (Moderator)
SVP Growth Office
EXL Health

Nikhil Dhingra serves as the SVP, Growth Office for EXL Health. In this role, he and his team work with clients to achieve real and practical business value defined by optimized operations, cost containment, and an elevated customer experience. He has more than 21 years of experience working across multiple geographies and industry sectors including in India, Europe, the Philippines, Colombia and the United States. Prior to EXL, Nikhil worked at IBM and Unilever. He holds a degree in Economics from Delhi University and an MBA from the Indian Institute of Management, Bangalore.

Sue Willman, PharmD
SVP GM – Clinical, Pharmacy and Data & Analytics
EXL Health

Sue Willman serves as the Senior Vice President & GM for the Clinical, Pharmacy and Data & Analytics Services at EXL Health. She has demonstrated expertise across general management, business strategy and marketplace factors leading to development, launch and management of healthcare products and services spanning 28 years, including value-based care integrated models, case and disease management, wellness, home monitoring, medical device, consumer directed medication adherence and pharmacy benefit management.

Sue graduated from Creighton University, School of Pharmacy and Allied Health (Pharm D). She is a two time recipient of Medtronic’s Star of Excellence award (highest achievement, focused on quality, customer focus and innovation).

Arielle Trzcinski
Senior Analyst
Forrester, Guest Speaker

Arielle Trzcinski is a senior analyst, serving application development and delivery professionals. Her research focuses on how health care organizations can leverage technology to become more customer obsessed and engage healthcare customers in new, innovative ways. Her areas of focus include virtual care, patient and member experience, digital health, and value-based care.

Kurt Anderson, MBA
Senior Vice President & GM – Payment Services
EXL Health

Kurt leads EXL’s Payment Services for the health care insurance marketplace, and is a highly accomplished business professional with more than 35 years’ experience in leadership, innovation, and success in health care payment integrity & cost containment. He is a result-oriented, decisive leader with proven success devising and implementing business strategy and organizational culture that has driven significant top- and bottom-line growth. He has led  various sales, product management, and operating teams. In addition, he has led multiple merger and acquisition activities over his career in the payment integrity and cost management arenas.

Kurt has an MBA  in Health Care Administration from Oral Roberts University and BS in Business Administration from Sterling College.

" "