Winning and Retaining Clients with Exceptional Employer Reporting

  • April 30, 2020
  • 12:00 PM – 1:00 PM ET
  • online

Health insurance providers are challenged with demonstrating their value to their employer clients. Employer reporting is one area that can have a huge impact on client satisfaction. But finding a way to deliver credible, actionable reporting with consultative support that employers see value in isn’t easy. The result of a disappointing reporting experience is dissatisfied clients, leading to a client list of employers that shops health insurance providers annually instead of building a long-term partnership with the provider that currently serves its member population.

Our two subject matter experts will discuss the employer reporting needs and the type of services employers wish they could get from their health insurance providers; ways to deliver on these aspirational expectations; and the resulting increase in employer satisfaction and its positive impacts on the health insurance business.

Attendees will learn:

  • Five things employers want from health insurance provider reporting that impacts your customer retention and new growth
  • Strategies to disintermediate third-party consultants by delivering more consultative analytics to employers
  • The importance of self-service and how automated report production, assembly, and distribution impacts plan profitability and employers’ ability to increase benefits program ROI
  • What’s next: The role of machine learning to help health insurance providers and their clients take action sooner to improve performance; natural language processing integrated into analytic tools; and methodologies developed with artificial intelligence support for smarter care management decisions at the plan level.


Kevin Ruane
Analytic Leader 
IBM Watson Health

Kevin Ruane is an Analytic Leader for IBM Watson Health. Kevin specializes in working with clients to apply advanced analytic methods to help solve complex healthcare problems, including population heath, performance measurement and financial analysis. Kevin has over 25 years of experience in health care, working in many facets. He currently manages a team of analytic methodology subject matter experts, implementing advanced analytics into client environments. Kevin earned a Bachelor of Science degree from Michigan State University.

Steve Albrecht
Senior Analytic Lead
IBM Watson Health

Steve Albrecht works in applied analytics & consulting as a member of the payer leadership team at IBM Watson Health, focusing on the success of our health plan business With over 22 years of experience in healthcare analytics/informatics, Steve oversees a team of analytic advisors and consultants who are assigned to and service our health plan customers. The team assists with implementations, ongoing training and support, and guidance with understanding and using data models, methods, and features and functionality of the offering. Steve has worked with multiple payers, provider networks, employers, TPAs, and PBMs. Steve holds a BSBA in Healthcare Administration from Bowling Green State University.

Jason Ebarvia
Offering Manager
IBM Watson Health

Jason Ebarvia is an Offering Manager for IBM Watson Health. He currently focuses on the IBM Health Insights platform of solutions ensuring they are continuously evolved to meet the health plan market’s needs. His role allows him to work across teams such as development, operations, and analytics and consulting to enrich the value and experience each product offers. He previously held roles in data management and analytics and consulting before joining Offering Management. He holds a Master of Public Health from the University of Michigan.

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