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Fostering Great Workplaces & Great Communities

posted by AHIP

on May 30, 2019

Health insurance providers rated “Great Places to Work”

Health insurance providers occupy a unique position in the health care landscape. As the industry moves away from traditional fee-for-service to adopt value-based care models that incentivize improved health outcomes, they have also found an opportunity to have a positive impact on the health, satisfaction, and productivity of their own employees.

State-of-the-art technology, data analysis, and security are the backbone of the modern health insurance industry. And so companies must attract and retain a dynamic workforce that is empowered to do their best work on behalf of their members.

Eighty-four percent of companies that participated in Deloitte’s  2019 Human Capital Trends survey, said that the employee experience is important to them. It’s not hard to imagine why. A 2018 Gallup survey found that 44% of employees surveyed reported sometimes feeling burned out at work. Stressed employees don’t do their best work, provide the best customer care, or stick around.

To remain competitive and deliver on their community and business objectives, health insurance providers need to invest in the well-being of members and employees alike.

  • Curtis Barnett, President and CEO of Arkansas Blue Cross and Blue Shield, says  “Highly engaged employees are critical to having strong customer and community relationships.” In fact, it’s one of the reasons they were named one of the Best Midsized Employers by Forbes magazine.
  • Not-for-profit health insurance provider MVP Health Care credits a robust compensation and benefits package as well as their community engagement for their recognition as a best company to work for by the New York State Society of Human Resource Managers and the Best Companies Group.
  • High marks from employees on trust in leadership and camaraderie are two of the reasons that Martin’s Point Health Care earned a spot on the Best Places to Work in Health Care and Biopharma list for 2019.
  • While BlueCross BlueShield of Tennessee’s work to prioritize diversity resulted in a score of 100% on the Human Rights Campaign Foundation’s 2019 Corporate Equality Index Survey. Ron Harris, VP of Diversity and Inclusion, said “This achievement is the result of years of intentional effort from our board, executive leadership and employees,” noting that embracing diversity helps them better serve their diverse membership.

Health insurance providers are expanding the suite of benefits they offer with an eye toward improving their members’ overall health and well-being. From subsidizing gym memberships to improving access to healthy foods, or providing stipends for health-related purchases. At the same time, they are thoughtfully expanding benefits and making other changes to help keep employees engaged and thriving, so they can do their best work. Some cite workplace wellness programs and flexible work arrangements as helping them to retain the talent they need to be successful in this competitive environment.

Operating where cost, quality, and compliance align, health insurance providers are necessarily putting a great deal of thought and research into helping their members to live better, more productive lives. It’s only natural to apply those same principles to maintaining a healthy, engaged workforce. The traits that make an organization a great place to work are good for business, good for employees, and good for the communities and consumers they serve.