posted by AHIP
on May 30, 2019
Health insurance providers occupy a unique position in the health care landscape. As the industry moves away from traditional fee-for-service to adopt value-based care models that incentivize improved health outcomes, they have also found an opportunity to have a positive impact on the health, satisfaction, and productivity of their own employees.
State-of-the-art technology, data analysis, and security are the backbone of the modern health insurance industry. And so companies must attract and retain a dynamic workforce that is empowered to do their best work on behalf of their members.
Eighty-four percent of companies that participated in Deloitte’s 2019 Human Capital Trends survey, said that the employee experience is important to them. It’s not hard to imagine why. A 2018 Gallup survey found that 44% of employees surveyed reported sometimes feeling burned out at work. Stressed employees don’t do their best work, provide the best customer care, or stick around.
To remain competitive and deliver on their community and business objectives, health insurance providers need to invest in the well-being of members and employees alike.
Health insurance providers are expanding the suite of benefits they offer with an eye toward improving their members’ overall health and well-being. From subsidizing gym memberships to improving access to healthy foods, or providing stipends for health-related purchases. At the same time, they are thoughtfully expanding benefits and making other changes to help keep employees engaged and thriving, so they can do their best work. Some cite workplace wellness programs and flexible work arrangements as helping them to retain the talent they need to be successful in this competitive environment.
Operating where cost, quality, and compliance align, health insurance providers are necessarily putting a great deal of thought and research into helping their members to live better, more productive lives. It’s only natural to apply those same principles to maintaining a healthy, engaged workforce. The traits that make an organization a great place to work are good for business, good for employees, and good for the communities and consumers they serve.