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Frequently Asked Questions For The Consumer Experience & Digital Health Conference

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How do I access the system when the conference begins on Tuesday, December 7?

The week of November 29, all registered attendees will receive an email from AHIP Registration (registrations@bizzabo.com) with log in information to access the Consumer Experience & Digital Health Forum. In that email you’ll find important details including what time to begin logging in. If you did not receive that email, please email registrations@ahip.org.

  • If you’re having problems seeing the full screen, use the zoom function on your computer.

OVERALL / SYSTEM REQUIREMENTS

Are there special equipment requirements? 

You may participate in the virtual conference from a laptop, computer (Mac or PC) or tablets (Android or IOS).

  • Chrome or Firefox are the most stable and consistent browsers for accessing this virtual environment.
  • You should use a strong, wired broadband connection with a speed of at least 1.4 Mbps. If your connection is slower, you may still participate but load times may be longer than normal. Other helpful tips include:
  • Connect to the internet using a network cable rather than using a wireless network.
  • Disconnect from VPN or corporate networks (if possible).
  • Close any unnecessary applications.
  • Refrain from browsing the internet, streaming media and/or downloading large files during this time.

What if I have technical or registration difficulties during the December 7-9 time frame?

Please contact Registrations@ahip.org.

GENERAL INFORMATION

How do I access sessions?

Sessions are scheduled in ET and are available from the Agenda tab on the top navigational bar. From the agenda, click on the “Broadcast Icon” or click on the session title for details. Sessions will open 2 minutes before the scheduled session time.

May I add sessions to my personal/work calendar?

Yes. Click on a session title and you’ll see an “Add to Calendar” button. You may choose to add a session to a Google, Outlook, iCal or Yahoo calendar. The calendar will then download, and you will need to click on the download and add to your preferred calendar.

How do I mark sessions in which I’m interested?

You may choose sessions two ways. Click on the star to the left of the session title. Or, click on the session and the “interested” button that appears at the top of the page. To view the full list of sessions you’ve marked as “interested,” click on the “My Interests” button above the agenda.

 Is closed captioning available?

Yes, Closed captioning is available for all sessions during live event days only.

 Will I have the opportunity to ask questions or chat with the speakers, similar to an in-person conference?

You will have the opportunity to ask questions during Concurrent sessions. Simply type your question in the chat box on the screen. Q/A will not be available during the on-demand period.

 May I get presentations for each session?

Yes, you may download presentation materials for sessions for which speakers have made them available.

Do I have to follow the December 7-9 agenda exactly as outlined?

Similar to an in-person conference, you’ll have a better experience if you follow the agenda as closely as possible. For example, sessions will not begin before their scheduled time.

Are the sessions recorded? Will I be able to re-watch them if I’m pulled away from my computer or have a conflict?

Most sessions are being recorded and you may access sessions starting December 13. You may access on-demand content as many times as you’d like through January 21, 2022.

REGISTRATION

What are the hours for the Registration Desk?

 

  • Tuesday, December 7 – 9:00 am – 5:30 pm (ET)
  • Wednesday, December 8 – 9:00 am – 5:30 pm (ET)
  • Thursday, December 9 – 9:00 am – 5:30 pm (ET)


I registered online but am unable to find my confirmation email from AHIP Registration “registrations@bizzabo.com” with log-in information.

Please contact the registrations team at registrations@ahip.org. They will be able to assist you with getting connected into the conference site.

NETWORKING

May I connect directly with other participants, including speakers?

You may use the public chat feature during the concurrent sessions to ask speakers questions.

Click on the Networking Tab and you will see participating registrants. You can send individuals direct emails by clicking on “Send Message” on their profile.

May I chat directly with exhibitors?

Yes, during designated Exhibit Hall hours for the live event, speak directly to Booth Representatives located in each booth. This option will not be available during the on-demand period.

SPONSORS AND EXHIBITORS

What’s the best way to learn about solutions partners?

You may learn more about AHIP’s Solutions Providers through the Featured sponsors page, or the Exhibit Hall tab at the top of each page.

Will the exhibit hall be open throughout the conference?

The exhibit hall is open throughout the conference and during the on-demand period. Please refer to the dedicated exhibit hall hours on the agenda.

While exhibits are open during show hours, expect to see representative from sponsoring companies in their booths during these times.

To visit a company’s exhibit hall booth click on “Visit Booth.” You’ll have access to company information, downloadable materials, and more.

 SOCIAL MEDIA

How can I connect with others through social media?

You may follow AHIP on LinkedIn, Facebook and Twitter. You may also use the hashtag #AHIPDigital and @AHIPCoverage.

On the Resources Page (under “More” / “Resources,” you’ll find social media graphics to accompany you post (e.g. share your favorite session, speaker).