Project Associate, Operations, Insurance Education

by Stephani Simmons

September 8, 2017

Position Description

Position:                                Project Associate, Operations

Department:                          Insurance Education

Employee in Position:        *****VACANT*****

Reports to:                          Director, Operations

Scope:                                   Exempt; Professional; Full Time

Date:                                      September 2017

This position is not subject to a pre-employment criminal background and/or financial history background check 

Position Summary:

Under the direction of the Director of Operations, the Project Associate is responsible for providing day-to-day operational and administrative support of projects undertaken by the Insurance Education Department.  This position will provide support through, but not limited to, copy editing, content management, and conversion of text-based courses into online formats using course production software selected by the Insurance Education Department to complement its Learning Management System. This position will also work closely with the Operations Director to ensure customer support inquiries are being managed as needed.  Performance and work-style for this position encourages a team-like atmosphere while maintaining individual performance standards and effectiveness.

Roles and Responsibilities:

  • Development of tools and materials to showcase the Insurance Education Department online courses for marketing and trade show initiatives
  • Help with managing the CE and CLE credits for the Insurance Education Department
  • Assist in managing customer support inquiries and the department’s service vendor, as needed
  • Provides editorial analysis and recommendations when working with IED’s internal and external SMEs, as needed
  • Responsible for formatting and organizing content as provided by the SME
  • Responsible for assisting in converting traditional text courses into online formats, choosing/creating artwork, and for working in software to promote interactivity within the eLearning materials.
  • Assist with tracking statuses of projects and various departmental resources, including contractual agreements from initial draft to final execution
  • Act as liaison between Marketing Department and Insurance Education Department. Duties would include providing metrics on sales, assisting in marketing planning, and creating content for advertisements to boost sales.
  • Other assigned duties as assigned by the Operations Director

Supervisory Responsibility:  No supervisory responsibilities.

Skills and Experience:

  • Strong attention to detail, organized, and willingness to solve problems effectively
  • Ability to work independently, prioritize multiple projects and deadlines simultaneously in a fast-paced environment
  • Must have excellent project management skills, including the ability to meet tight or changing deadlines
  • Minimum 1 year of customer service, verbal, and written communication experience
  • The ability to troubleshoot complex issues quickly and effectively
  • Working knowledge of the Microsoft Office operating system, including proficiency with Word and PowerPoint
  • Strong understanding of Microsoft Excel, minimum 2 years’ experience and ability to create comprehensive tables, formulaic equations, and graphs
  • Familiarity with course authoring software(s), a plus


  • Bachelor’s Degree; waived for equivalent work experience

Physical Work Activities & Conditions:

  • Continuous sitting for prolonged periods more than 2 consecutive hours in an 8-hour day.
  • Keyboard use of greater or equal to 85% of the workday.

Percent of Travel:

  • None

The purpose of a job description is to describe the overall function and general responsibilities of a job. Job descriptions are used in hiring and training and to provide employees with a better understanding of employer expectations. Actual job functions and duties will vary as job responsibilities and business needs require.

How to Apply

Equal Opportunity Employer M/F/D/V

AHIP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, disability, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran.

In order to request consideration for an opened position at AHIP, all candidates must complete an AHIP Job Application and submit it, along with a current resume and cover letter that includes your requested salary range. We also ask that you complete and return the three voluntary forms that aid us in our attempt to meet our affirmative action goals:

All voluntary documents will used for Affirmative Action tracking purposes only, and will be held confidentially in our Human Resources Department. They will not be viewed during the hiring process.

Once completed, all forms should be returned to our recruitment mail box at: or mail to:

America’s Health Insurance Plans (AHIP)
601 Pennsylvania Avenue, NW
South Building, Suite 500
Washington, DC 20004