Passport Health Plan Brings Health & Well-Being To Its Community

posted by Rashi Venkataraman, Executive Director For Prevention & Population Health, AHIP

on May 24, 2018

Earlier this year, Passport Health Plan broke ground on a new 20-acre Health & Well-Being Campus in West Louisville. The campus aims to be a community resource, helping all West Louisville residents improve their health.

The new headquarters for Passport Health Plan, a community-based nonprofit managed care organization serving Medicaid beneficiaries in Kentucky, will be co-located on the campus as well as space for a number of different community partners. Also, a new YMCA is being constructed just across the street, and it will also include a bank, a health care clinic, a rehab facility, and more.

In an ironic twist, the campus property was formerly the site of a Philip Morris cigarette factory. Now, the Passport team plans to transform it into a space where community members can come to access resources that can help improve their health. Further, the health plan wants to use the space to foster innovation and collaboration with community partners to make these services more available to residents.

“Life expectancy in parts of West Louisville can be up to 12 years shorter than other parts of the city and that is just unacceptable,” said Passport CEO Mark B. Carter, who has spearheaded the company’s HQ move. “Once we recognized that we had more than 75,000 members living within 10 miles of this site, relocating here was a no-brainer.”

Passport Health is working hand-in-hand with a number of its community partners to ensure that all the needs of the residents are addressed. As these conversations and plans continue, Passport hopes to have a working cafeteria with teaching kitchen open to the public in the headquarters building, along with space for behavioral health treatment, cancer support groups, palliative and hospice care, and educational partners ranging from Jefferson County Public Schools to the University of Louisville.

Research indicates that clinical care accounts for just about 20 percent of health outcomes. The other elements, or social determinants of health, can include social and economic factors, health behaviors, and the physical environment that people live in. Beyond health care services, Passport is looking into additional partnerships that will touch on these aspects, including education, career services, housing, access to food, and transportation.

“We’ve always said that good health is about more than just going to the doctor,” Carter said. “Our mission is to improve the health and quality of life of our members, and we really take that to heart. This campus and our new headquarters building will be our chance to show how a health plan can really transform health outcomes for an entire community.”

For more information about the initiative, visit

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