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Ashley Yeats, MD, FACEP, FCFPC, CHIE

Vice President, Medical Operations, Blue Cross Blue Shield of Massachusetts

Dr. Ashley Yeats joined BCBSMA in October 2019 as Vice President of Medical Operations. His areas of responsibility include the Medical/Surgical & Behavioral Health Physician Review Units, Medical Policy, Care Management Consultation, Clinical Appeals, and Corporate Peer Review.

Dr. Yeats has held executive and medical leadership positions for both hospitals and liability captive insurance carriers during his career. Prior to joining BCBSMA, he served as Chief Medical Officer and Vice President of Healthcare Quality & Clinical Integration within the Beth Israel Lahey Health System, with operational oversight of hospital-based, non-nursing patient care services, clinical program development and physician recruitment, graduate medical education, and healthcare quality & patient safety. Prior roles include serving as Associate Medical Director of the CRICO Academic Medical Center Patient Safety Organization (AMC PSO) and as Associate Chief of Emergency Medicine at Beth Israel Deaconess Hospital-Milton Hospital and Brigham & Women’s Faulkner Hospital.

Dr. Yeats is board certified in family medicine and emergency medicine. He has practiced in the Boston area for 20 years, following a career in emergency medicine at the Ottawa Civic Hospital in Canada. He earned certification from Intermountain in Salt Lake City, Utah as a patient safety officer in 2011 and a medical degree from the University of Western Ontario, Canada. He completed a residency in family medicine and emergency medicine at the University of Ottawa.

Since 2012 he has led the development and promulgation of a nationally-recognized disclosure and early resolution program known as CARe (Communication, Apology & Resolution), an alternative for patients and providers to tort resolution following medical injury.

He is an Assistant Professor at the Boston University School of Medicine, also teaching on topics of patient safety at the Harvard Chan School of Public Health and Northeastern University Physician Assistant Program.