National Health Policy Conference Online FAQs

posted by AHIP

on March 2, 2021

Sponsored by



How do I access the system when the conference begins on Tuesday, March 9?

Later in the week of March 1, all registered attendees received an email from Bizzabo–( with log in information to access the National Health Policy Conference. In that email you’ll find important details including what time to begin logging in. If you did not receive that email, please email If you’re having problems seeing the full screen, use the zoom function on your computer.


Are there special equipment requirements?

You may participate in the virtual conference from a laptop, computer (Mac or PC) or tablets (Android or IOS).

  • Chrome or Firefox are the most stable and consistent browsers for accessing this virtual environment.
  • You should use a strong, wired broadband connection with a speed of at least 1.4 Mbps. If your connection is slower, you may still participate but load times may be longer than normal. Other helpful tips include:
  • Connect to the internet using a network cable rather than using a wireless network.
  • Disconnect from VPN or corporate networks (if possible).
  • Close any unnecessary applications.
  • Refrain from browsing the internet, streaming media and/or downloading large files during this time.

What if I have technical or registration difficulties during the March 9-11 time frame?

Technical support: If you are experiencing technical difficulty please open the Technical Support chat box, found on the bottom right of the Agenda page, and our support team will assist you with your technical problem.

Registration support: Please contact


How do I access sessions?

Sessions are scheduled in ET and are available from the Agenda tab on the top navigational bar. From the agenda, click on the session for details. Sessions will open 2 minutes before the scheduled session time.

Is closed captioning available?

Yes, Closed Captioning is available for all sessions during live event days only.

Will I have the opportunity to ask questions, similar to an in-person conference?

No, real-time Q/A will not be available during the sessions. However, registrants were offered the opportunity to submit questions for speakers in advance of the event.

May I get PowerPoint presentations for each session?

Yes. Speakers utilizing PowerPoint presentations are available under “Presentation Materials” for those sessions.

Do I have to follow the March 9-11 agenda exactly as outlined?

Similar to an in-person conference, you’ll have a better experience if you follow the agenda as closely as possible. For example, sessions will not begin before their scheduled time.

Are the sessions recorded? Will I be able to re-watch them if I’m pulled away from my computer or have a conflict?

Most sessions are being recorded and you may access sessions starting 24-hours after they air live. You may access on-demand content as many times as you’d like through May 10, 2021.

The following session will not be available on demand, including:

  • Future for Drug Policy: Perspectives from the Hill *Please note that this session is for AHIP member health insurance providers only and is closed to Press, non-members, and other registration categories.


What are the hours for the Registration Desk?

  • Tuesday, March 9 – 9:00 am – 4:30 pm (ET)
  • Wednesday, March 10 – 9:00 am – 4:45 pm (ET)
  • Thursday, March 11 – 9:00 am – 4:00 pm (ET)

I registered online but am unable to find my confirmation email from Bizzabo “” with log-in information.

Please contact the registrations team at They will be able to assist you with getting connected into the conference site.


May I connect directly with other participants, including speakers?

To communicate with other participants and speakers, you must opt into the networking community. Once you opt in, you may click on the Networking Tab, to see other registrants who have opted in. To send emails to those individuals, click on “Send Message” in their profile.

May I chat directly with exhibitors?

Yes, during designated Exhibit Hall hours for the live event, speak directly to Booth Representatives located in each booth.


Will the exhibit hall be open throughout the conference?

Yes, the exhibit hall is open throughout the conference and during the on-demand period. You may learn more about AHIP’s Solutions Providers through the Featured sponsors page, or the Exhibit Hall.

To visit a company’s exhibit hall booth, click on “Visit Booth.” You’ll have access to company information, Booth Representatives, downloadable materials, and more.


How can I connect with others through social media?

You may follow AHIP on LinkedIn, Facebook and Twitter. You may also use the hashtag #AHIPPolicy and @AHIPCoverage.

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