by Jasmine Batchelor
August 13, 2020
Director Consumer Experience and Insights,
SCAN Health Plan
Archie Dey leads the Consumer Experience and Insights efforts at SCAN. In his current role, Archie leads the strategic planning, design and implementation of initiatives which drives Member Satisfaction, Net Promoter Score and Retention. In addition, Archie leads the Consumer Insights function which uses qualitative and advanced analytic approaches to understand user’s unmet latent needs Archie has extensive healthcare strategy, Operations and Analytics experience with both Health Plan and Provider groups. He has lead enterprise efforts to create innovative programs focused on customer experience, enterprise transformation, Consumer insights and advanced analytics Prior to SCAN, Archie has been a management consultant specializing in Strategy and Operations in the Healthcare Industry. Archie did his undergraduate in Mechanical Engineering and earned his MBA from USC Marshall School of Business.