by Delonte Brooks
November 1, 2021
Vice President, Global Head of Product & Engineering, AI & Machine Learning,
Ben Rigby is the VP, Global Head of Product & Engineering, Artificial Intelligence and Machine Learning at Talkdesk. He oversees strategy and execution of products that use machine learning techniques to increase operational efficiency in the contact center. This product suite spans automation (Virtual Agent, Agent Assist, AI Training Suite), analytics (Speech Analytics), knowledge management (Guide), and security (Guardian). Prior to Talkdesk, Rigby was the Head of AI at Directly, where he led the development and deployment of customer service automation for clients like Samsung, Microsoft, Airbnb, and LinkedIn. Rigby graduated Phi Beta Kappa from Stanford University with Honors and Distinction.