by Jasmine Batchelor
October 27, 2020
Director, Stars and Accreditation,
Health First Health Plans
Bryan Jones, MBA is the Director of Stars and Accreditation at Health First Health Plans in Central Florida. His career began and spanned 16 years in telecommunications, before shifting to healthcare nearly 5 years ago. In both industries, he has been focused on improving customer experience, helping customers easily access the information, tools and service necessary to deliver a 5-Star experience. Bryan has experience leading from a variety of vantage points, including Fiscal Operations, Call Center Operations, Data Analytics, Medical Record Retrieval, MA and QHP Stars, Accreditation, and Communications.