by Rachad Davis
October 6, 2016
Director, Customer Digital Strategy and Engagement, Marketing and Product Development, Horizon Blue Cross Blue Shield of New Jersey
Eamonn Johnston is the business owner responsible for positioning Horizon as a leader in digital healthcare payer services to enable delivery of the highly personalized, real time experiences that customers, providers, brokers and internal users increasingly expect. Having been at Horizon in technology since 2012 Eamonn has recently moved to the Marketing business unit with responsibility for driving all initiatives to achieve customer satisfaction, sales and service targets tied to digital. Challenging status quo, and identify opportunities to improve quality and outcomes for member whilst helping manage cost through digital channels. Eamonn also has a role to maximize opportunities for new digital initiatives to respond to changing market and technological conditions partnering with key stakeholders to develop and deliver new capabilities. Develop data analytics to produce required channel activity reporting to properly monitor expected and planned activity that is actionable into business decisions. Eamonn is originally from the UK and now lives in New York with his wife and 3 year old daughter. He has an engineering degree from the University of Glasgow in Scotland and has held various leadership roles in technology and operational transformation consultancy across a variety of industries in both the UK and the US.