by Jasmine Phiri
March 18, 2020
Capital District Physicians’ Health Plan, Inc.
Hetal Kamdar is the Manager of Enterprise Application Services at CDPHP leading the delivery of digital transformation on Salesforce. In the past 4 years, she has lead the rollout of complex processes for Provider Credentialing, Person CRM, Member Services Contact Center, Medicare Individual Sales, Pharmacy Care Management, Community Partners and Collaborative Care Management among others on Salesforce, supported by a host of data integrations. With over 10 years of experience in insurance and health care technology, she provides a perspective on how technology can be used to enhance Member Care by collecting and collaborating with Community Partners.