by Jasmine Phiri
April 29, 2020
Senior Director, Contract Operations, Performance and Analytics,
Blue Cross and Blue Shield of Massachusetts
Jacquelyn Dillon is the Senior Director of Contract Operations Performance and Analytics at Blue Cross Blue Shield of Massachusetts. Her team is responsible for supporting all contractual obligations for data, reporting, and performance measurement to providers under global risk contracts.
Additional responsibilities include: developing analytics to facilitate provider efficiency improvement opportunities and reporting to inform network adequacy and member geo-access. Prior to joining to BCBSMA, Jacquelyn was a healthcare analyst at Boston Medical Center Healthnet Plan and Massachusetts Behavioral Health Partnership. Jacquelyn earned a Master’s degree in Health Care Administration from Simmons College in Boston.