by Jasmine Batchelor
November 14, 2017
Director, Digital and Customer Experience Practice,
Jeff leads PwC’s digital and customer experience practice for US healthcare payers. He currently leads PwC’s thinking on how to design and execute targeted improvements in patient, member, and customer experiences in today’s highly disrupted US healthcare industry. Jeff has over 20 years of executive and consulting experience, driving the modernization of customer experience, marketing, strategy, and collaborative business practices. Jeff is a frequent speaker and author on topics covering customer experience, social media, and voice of the customer, as well as a regular contributor to PwC’s Health Research Institute publications on consumerism in healthcare.