by Stephani Simmons
August 31, 2017
Chief Commercial Officer,
Neighborhood Health Plan of Massachusetts
Katie Catlender is the executive responsible for all market-facing functions leading the organization’s strategic business efforts that drive profitable growth, retention and best in class customer experience. In this role, Ms. Catlender has P&L accountability and executive oversight of NHP’s Commercial & Exchange Line of Business, including functional leadership for Sales, Product Strategy & Management, Customer and Provider Service, Appeals and Grievances, Benefits Management, and supporting operations, such as Quality Control, Reporting and Analysis, and Training. Ms. Catlender is passionate about ensuring that the customer is taken into consideration at all times, in all departments, and in all major decisions.
Ms. Catlender has over 20 years of health insurance leadership expertise diversifying business lines, transforming customer experience, and leading financial turn arounds with a balanced approach of achieving service excellence results alongside financial health. She serves at Board and executive leadership levels to collaborate, advocate, influence, champion change, engage people and achieve results. Strong focus on developing and mentoring senior leaders within the organization and across the industry. Prior to joining NHP, she led a variety of market-facing functions at Harvard Pilgrim Health Care.
Ms. Catlender earned a bachelor’s degree in Health Management and Policy from the University of New Hampshire. She holds the Certified Health Insurance Executive (CHIE) certification from America’s Health Insurance Plans (AHIP), is a Director on the Board of the Massachusetts Association of Health Plans, and holds several leadership designations, including Women Unlimited LEAD, Boston College Executive Leadership for Change, and the AHIP Executive Leadership Program with Kellogg School of Management at Northwestern University.