by Stephani Simmons
October 11, 2017
Vice President, Voice of the Customer,
Kristen Engelhardt is the Vice President, Voice of the Customer, responsible for Salesforce’s collaboration with its 2M-member customer community for business impact and customer success. Kristen and her team listen to and engage with 30,000 customers every year through focus groups, survey research and community enablement programs. Their mission is to infuse these voices into the company’s product, pricing, marketing, sales and adoption strategies.
Kristen began her technology career at Gartner Group and has held leadership roles in Product Management, Product Marketing and Customer Advocacy for almost 20 years. She is inspired every day by the innovation and transformation salesforce customers bring to their organizations, industries and each other.