by Rachad Davis
August 16, 2016
Senior Vice President and Chief Operating Officer,
UPMC Health Plan
Ms. Jenkins’ is responsible for providing leadership, strategic direction and oversight of day-to-day operations. She also oversees Claims, Customer Service, Enrollment, Ancillary Products, Third Party Administration, Systems Configuration, Business Development and Organizational Performance.
Since joining the Health Plan in 1998, Ms. Jenkins has been a driving force to implement operational efficiencies which have led to low administrative costs and high customer satisfaction. Ms. Jenkins is a strong supporter of UPMC Health Plan’s process improvement efforts and has a Green Belt certification in Six Sigma. She serves on the board of directors for several nonprofit organizations and she is recognized nationally as an expert on service excellence and claims optimization.