Nancy Flanagan Nichols

by Jasmine Phiri

August 4, 2021

Senior Manager, Client Audit,
CVS Health

Originally starting with CVS in 1998, Ms. Nichols joined the Client Audit department in 2014. As a Senior Manager, Ms. Nichols leads the team responsible for supporting clients through the Formulary Administration section of the CMS Program Audit. This includes Universe creation, risk assessment, planning of internal and external support, sample research and overseeing deliverables.

Ms. Nichols started her PBM career administering the pharmaceutical rebate program for PharmaCare. She then moved to a consulting firm, becoming Director of Audit Services where she developed the business’s PBM audit products, standardizing audit methodologies and establishing quality checks on data and reports.

Ms. Nichols received her BA and MA from Salve Regina University in Newport, Rhode Island. She also earned an Accredited Health Care Fraud Investigator (AHFI) certification from the National Health Care Anti-Fraud Association (NHCAA).