by Rachad Davis
April 11, 2016
Vice President, Consumer Experience
2021: The Health Plan Consumer Experience of the Future
1:45 pm – 2:30 pm
December 6, 2016
Natalie Schneider is not just a healthcare and consumer experience expert. She is a practitioner. She is in the trenches every day, and knows first-hand how to improve a company’s bottom line by creating distinctive consumer experiences that reduce churn and lower the cost to serve. This is why she is a nationally-recognized consumer strategist, thought leader, public speaker and consumer experience spokesperson.
Having spent over 20 years working for companies like Anthem, McKinsey and Company, Ford, Sallie Mae and GMAC, Natalie knows how to design and implement award-winning consumer experiences by cultivating buy-in from the Boardroom down. She knows how to navigate the funding and budgeting process, and assemble cross-functional teams to research, design, prototype and pilot experiences – all while fostering a consumer-first culture.
And while at first glance, Natalie’s expertise is primarily in healthcare and consumer experience, she is passionate about the creative process, having studied at an art and design academy in South Africa. Her unique career trajectory is a blend of aesthetics, technology and business sensibilities, which is why she is a master at integrating creativity with corporate strategies and human-centered design, using consumer experience to drive bottom-line impact.
Natalie’s extensive education includes an MBA from Duke University – Fuqua School of Business. She was recently named a 2016 CX Expert (one of only 11) by the Customer Experience Professionals Association (CXPA), and was honored as a 2016 CXPA Consumer Experience Innovator of the Year (Top 10). Today, she serves on the Board of the CXPA and has also served on the Board of the Indianapolis Symphony Orchestra, American Lung Association and Super Bowl.
An accomplished and in-demand speaker, Natalie is regularly featured at high-profile conferences and events, with crowds as large as 6,000. Past speaking engagements include Merck, Google/MedTech, Samsung, Duke, AHIP, the National Business Group on Health (NBGH), and more. As a respected thought leader and consumer experience expert, she has been a contributor to a number of media outlets, including C-SPAN and the Wall Street Journal.