by Jasmine Phiri
May 17, 2021
Senior Director, Innovation + Design, Health Care Service Corporation (HCSC)
Nicole Walker is the senior director of the innovation incubator and design at Health Care Service Corporation (HCSC). In this role, Nicole leads a team in exploring new ideas that reimagine the health care experience for HCSC stakeholders through the innovation incubator and accelerator platforms. She also leads a team of talented designers that help reimagine the user experience on our internal and external facing digital assets. Prior to this role, Nicole has held leadership roles in the sales operations, marketing and strategy, bringing her keen business perspective, strategic thinking and focus on delivering value. Nicole also is an Adjunct Faculty member of the InterProfessional Program at the Illinois Institute of Technology where she teaches practical applications of human-centered design to undergraduate students via a project-based learning course.
Nicole received her bachelor’s degree in industrial and operations engineering and master’s degree in health services administration from the University of Michigan. She lives in Chicago, with her husband and two children.