Washington, D.C.

Nashville, TN


Paula Steiner

by Jasmine Batchelor

January 18, 2018

President and Chief Executive Officer,
Health Care Service Corporation

As president and CEO of Health Care Service Corporation (HCSC), Paula Steiner is committed to expanding access to quality, cost-effective health care to all Americans. Firmly focused on the health care needs of nearly 15 million HCSC members, Steiner leads the nation’s largest customer-owned health insurer, which operates as Blue Cross and Blue Shield in Illinois, Montana, New Mexico, Oklahoma and Texas.

HCSC — the nation’s fourth largest health insurer overall — also operates Dearborn National, Medecision, Academic HealthPlans and Innovista Health Solutions. HCSC has more than 20,000 employees.

Under Steiner’s leadership, HCSC continues on the path to help achieve a sustainable health care system that provides access to affordable care for generations to come for all Americans. As part of her commitment to addressing the needs of today’s health care consumer, Steiner’s priorities include: advancing HCSC’s leadership role in value-based care solutions, including accountable care organization arrangements with providers; promoting the use of technology and data to an even greater extent to help physicians help their patients; and looking for better ways to manage chronic disease to keep people healthy and away from emergency rooms.

Steiner has worked for more than 30 years in the Blue Cross and Blue Shield system. After serving as senior vice president of Brand Enhancement and Extension at the Blue Cross and Blue Shield Association, she took on several leadership roles with Blue Cross and Blue Shield of Illinois and then HCSC before becoming its chief strategy officer. She developed the company’s current long-term strategy focused on serving three main markets: employer groups, government programs (Medicare and Medicaid), and individuals. Steiner became HCSC president in July 2015 and added the CEO role in January 2016.

Steiner serves on the boards of the Blue Cross and Blue Shield Association, America’s Health Insurance Plans and the National Institute for Health Care Management. She is also a member of the board of directors of World Business Chicago. She holds a B.A. in economics from Johns Hopkins University and an MBA from the Wharton School.