by Jasmine Batchelor
December 1, 2017
Director, Experience Design Program,
Sara Frederick is the Director of the Experience Design Program for Fluent Health. She holds a Lean Six Sigma Green Belt, a degree in Business Management with a concentration in Organizational Innovation and is a Certified Patient Experience Professional (CPXP). Sara has worked in an integrated healthcare system for 22 years working directly in the health plan, the provider delivery system and hospitals. Sara works closely with the organization’s executive leadership to drive the experience strategies for the organization and its partner organization. Sara’s expertise lies in her strategic thinking and her hands-on experience in Experience-Based Design approaches and methodologies. Supported by a department of skilled Experience Designers, the Experience Design Program partners with operational areas to intentionally design programs, processes and communication principles to influence the emotional outcomes of its members.