by Jasmine Phiri
May 24, 2018
Vice President, Customer Experience,
Stacy Byers is Vice President of Customer Experience at Highmark Health, leading a team dedicated to defining a differentiated customer experience and helping employees across the enterprise deliver on that vision. Stacy and her team are using design thinking, benchmarking, and problem-solving frameworks to help our employees deliver healthcare in a more customer-centric way. She and her team are dedicated help all of our employees dare to create the remarkable moments that will transform health care.
Stacy joined Highmark in January 2001 as a web marketing specialist. Since then she has been working in many capacities on digital experiences, serving as business analyst, project manager, writer, designer, tester, technical analyst, and everything in between, most recently serving as Vice President of Digital Strategy. Prior to joining Highmark, Stacy was a copy editor for a major health system and a professor of English at Clarion University. Stacy has a BA in English from Clarion University and an MA in Literary and Cultural Theory from Carnegie Mellon University.