Below you’ll find FAQs and answers to help deliver an outstanding conference experience.
On Friday, September 11, all registered attendees received an email with log in information to access the State Issues Retreat ONLINE. In that email you’ll find important details including what time to begin logging in. If you did not receive that email, please email email@example.com.
You may participate in the virtual conference from a laptop, computer (Mac or PC) or tablets (Android or IOS).
We recommend you test your computer or device in advance. See section above.
You should use a strong, wired broadband connection with a speed of at least 1.4 Mbps. If your connection is slower, you may still participate but load times may be longer than normal. Other helpful tips include:
Our education team will provide important details about your session separately.
One important thing to note – please make sure your computer is set for the time zone in which you’re located so you may access your session at the correct time. For example, if your computer is set for Pacific Time and you’re trying to access your session while traveling to a location in Eastern Time, you will not be able to access the session in Eastern Time.
Chrome or Firefox are the most stable and consistent browsers for accessing this virtual environment.
Additional guidance on troubleshooting any system issues can be found here: https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support
Please contact our support desk by sending an email to firstname.lastname@example.org.
Please contact email@example.com for issues with registration.
Similar to an in-person conference, you’ll have a better experience if you follow the agenda as closely as possible.
For example, sessions will not begin before their scheduled time.
The sessions for the State Issues Retreat ONLINE will not be recorded and will not be accessible once the conference has ended.
As this conference is virtual, speaker approved presentations will be shared via a link that will be accessible after the conference. You will be receiving notification of this material in a conference follow-up email that will be sent on Monday, September 21.
Participants may register through September 18, 2020. Simply go to https://www.ahip.org/events/state-issues-retreat/#d=all or contact firstname.lastname@example.org.
Please contact the registrations team at email@example.com. They will be able to assist you with getting connected into the conference site.
You will be able to ask questions of the speakers using the interactive chat box on your screen.
If you are directing your question to a particular speaker in the chat box, please type @speaker’s name and type your question so the speaker will know the question is directed to them and they can respond. If you have a question for all speakers on the panel, please type @all speakers and type your question. This gives all speakers the opportunity to weigh in and respond.
Sessions will not be recorded.
Both are available. You may choose to participate in a public chat with numerous attendees, or a one-on-one private chat. Please be sure to select the audience you would like to chat with prior to sending a message.