The Internet Is Unavailable

posted by Deque

on October 24, 2019


Studies on the digital divide (lack of access to the Internet due to social, economic, and
other inequalities) have made clear the impact of Internet access on health, education, and
financial welfare. However, few have considered the challenges of Web accessibility: how
those with disabilities such as vision impairment can access and fully take advantage of the

To better understand the impact of Web site inaccessibility, Nucleus focused on one group
particularly impacted by the digital divide: individuals who are blind or have a severe visual impairment. We conducted in-depth interviews with 73 blind adults (mostly in North America) to understand the challenges they face using the Internet. With their assistance, we also analyzed hundreds of Web sites—from news sites to top retail sites to political and elected officials’ official sites—to assess their accessibility.

Click below to download the whitepaper

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