The Reasons Why Care Management Platform Implementations Fail

posted by CaseNet

on November 18, 2019

Executive Summary

Implementation success eludes several vendors in the competitive care management software industry. Our survey of more than 50 health plan clients working with other vendors revealed that 25 percent of implementations exceeded the budget and 46 percent ran behind schedule. Only 53 percent actually completed installation of all modules licensed, and 36 percent expected to reevaluate their chosen solution within the coming months.

Lack of alignment is a primary culprit, as expectations are not always clearly defined and as vendors struggle to provide experienced and knowledgeable implementation project managers. The lessons learned from the survey can improve product implementations not only in care management but in all of healthcare IT.

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