About This Webinar
Payers need to earn the right to gain member trust. To this end, health insurance providers need to meet and exceed the needs of their consumers by showing the value of the plan and engaging members seamlessly at each point of interaction. Additionally, CMS’ movement on experience-related measures adds to the importance of needing to define and align on the differences between experience and engagement.
Discover one health insurance provider's strategy for experience, engagement, and member journeys and see how they are mobilizing the initiative going forward.
Attendees Will Learn How To
- Align on definitions of engagement throughout the organization
- Build a governance team to provide a cohesive member experience
- Optimize the member journey to improve both member experience and engagement