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Digital Transformation: Adoption and Impact on Payers

Aug 19, 2022
11:00 am EDT
Presented by CitiusTech
Register Now Registration takes place at a third-party website.

About This Webinar

With the spurring need for digital, the Healthcare industry has a huge transformational opportunity to adopt a consumer-centric approach and improve health care outcomes. Health insurance providers are embracing digital disruption in multiple ways to achieve the goal of reduced cost, improved quality, and enhanced consumer experience. Payers, for example, are modernizing the core systems to bring in flexibility, and modularity and thereby increasing speed to market.

Another shift is the adoption of modern data platforms enabling interoperability and real-time data exchange with consumers. Payers, by virtue of having access to a humongous amount of health care data, position them uniquely to use this “data as an asset” and provide insights for a personalized consumer experience. Thus, health insurance providers have a great prospect to establish a digital health ecosystem by connecting multiple stakeholders – providers, members, brokers, care managers, others – to provide a unified experience, navigate care and improve overall health care delivery.

The webinar will cover the following to address digital transformation as a focus area:

  1. What are the trends, needs and opportunities in the health insurance industry to mitigate the challenges and adopt new technology
  2. Typical payer architecture for core applications, data & analytics, integration, and engagement
  3. Technology initiatives for payers to enhance consumer experience, adopt modern architecture and reduce operational cost

Attendees Will Learn About

  • Key technology transformation themes that health insurance providers can focus on
  • Emerging technologies that can transform the overall health insurance ecosystem
  • Potential use-cases that can be enabled by adopting digital mindset – “next best action”


Eric Schultz, Moderator

EVP & Head of Strategic Projects


Eric is the Executive Vice President and Head of Strategic Projects at CitiusTech. He has held Executive positions with Harvard Pilgrim and CIGNA Healthcare, and served on the Board and as Chair of America’s Health Insurance Plans, the Kenneth Schwartz Center, the Massachusetts Association of Health Plans, the New England Council, among others.

Learn more about Eric Schultz, Moderator

Sushma Akunuru

Vice President - Business Applications Development

Independence Blue Cross

Sushma is the Vice President, Business Applications Development at Independence Blue Cross. She is responsible for leading all elements of application development, maintenance, and engineering for Independence Blue Cross and its subsidiaries. She is an enthusiastic technologist and problem solver, collaborating with business areas on how to best leverage digital capabilities and emerging…

Learn more about Sushma Akunuru

Rex Wallace


Rex Wallace Consulting

Rex Wallace, founding principal of Rex Wallace Consulting, LLC (RWC), is a Quality Improvement expert helping health plans achieve higher quality, operational excellence, and more meaningful engagement with members, providers, and employees. Rex has almost 30 years of experience in the healthcare industry, spanning from benefits analysis for employers – to operational improvement for health…

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Luis Cerda

Star Ratings Consultant

Rex Wallace Consulting

Luis is the Former Medicare Stars Program Regional Director at Cigna and brings 10 years of experience in the CMS Medicare Star Ratings Program to Rex Wallace Consulting. His tenure in Star Ratings includes working as a Director for both the northeast region’s markets at Cigna and at MCS in Puerto Rico. During this time, he helped all contracts assigned to him improve at least half a star…

Learn more about Luis Cerda