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Leading Health Insurance Provider Transforms Their Utilization Management Programs with AI

Jun 1, 2022
1:00 pm EDT
Presented by Olive
Register Now Registration takes place at a third-party website.

About This Webinar

Manual prior authorization requests are a known workflow challenge for today’s health insurance providers that lead to high administrative and operating costs and dissatisfied providers and members.

Health insurance providers recognize these challenges and are looking for ways to improve their programs, but what is the best way to make an impact on this essential process? Outsourced programs can slow innovation and prohibit meaningful insight into your data, while searching for a truly innovative technology partner can be daunting.

This webinar will address these issues – from problem identification to plan execution – by hearing first-hand how a leading health insurance provider realized the inefficiencies of traditional UM and then developed a strategic program to transform their processes with a health system and AI partner.

Attendees Will Learn About

  • Opportunities to improve your UM workflows and evaluate potential partners
  • Accelerating your UM transformation strategy with AI
  • Transforming current UM processes
  • Driving impact and measuring success


Deb Vona

Senior Director, Business Operations, Health & Medical Management Division

Blue Cross Blue Shield of Massachusetts

Deb Vona, MBA, is the Senior Director of Business Operations for the Health and Medical Management (HMM) Division of BCBSMA. In this role, Deb is responsible for collaborating with the HMM and BCBSMA leaders to design and execute operational initiatives to develop the most efficient and effective clinical operations system.

Learn more about Deb Vona

Jim McDonnell

Senior Vice President, Payer Growth

Olive AI

Jim McDonnell is Senior Vice President of Growth for Olive’s Payer Team. A mechanical engineer from Marquette University, he has spent his career in healthcare innovation, leveraging technology to improve health and the healthcare system. Prior to joining Olive, Mr. McDonnell led the IBM Watson Health Prior Authorization business, ran a successful consulting company, and led Business…

Learn more about Jim McDonnell

Dr. Jeremy Friese, MD, MBA

President, Payer Market


Jeremy Friese, MD, MBA, is a physician executive with a demonstrated passion for improving healthcare, first as a physician executive at Mayo Clinic and then as a successful entrepreneur. Prior to Olive, Jeremy started or invested in dozens of healthcare companies and most recently founded and led Verata Health, a venture-backed AI technology company acquired by Olive in 2020.

Learn more about Dr. Jeremy Friese, MD, MBA