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Paving the Way: Creating a 360-View of the Member's Journey for Better Outcomes

May 31, 2023
2:00 pm EDT
Presented by Nuance
Register Now Registration takes place at a third-party website.

About This Webinar

The evolving landscape of health care and technology continues to bring greater opportunities to provide quality care and service. Payers are challenged with the complexities of managing vast amounts of data across multiple sources, rising expectations from members, and the need for enhanced engagement experiences.

Learn how Microsoft and Nuance are paving the way. Attend this upcoming webinar to explore how payers and Pharmacy Benefit Managers (PBMs) are using artificial intelligence and the cloud to create a 360-view of members’ journey while realizing increased efficiencies and providing excellent member experiences.

Attendees Will Learn About

  • Improving the digital front door of the member experience with the power of AI and your customer service center
  • Connecting data across multiple sources and provide a 360-view of the member experience with Microsoft Cloud for health care payers
  • Boosting member satisfaction and optimizing health outcomes with personalized and proactive outreach


Amy Berk, MSN, RN

Director, U.S. Health & Life Sciences


Amy’s Healthcare Leadership expertise lies in Population Health; bridging data for optimal clinical outcomes, and the broader framework of optimizing care delivery and clinical transformation. Amy also has experience as a Registered Nurse (CVICU / Cardiology) for 10 years, and as a Master’s prepared Advanced Practice Nurse has extensive Management Healthcare Consulting experience.

Learn more about Amy Berk, MSN, RN

Sara Kloch

Senior Product Marketing Manager

Nuance Communications

Sara Kloch drives payor/PBM marketing efforts for Nuance. She has more than 20 years of experience in healthcare, pharmacy, and PBM marketing and marketing communications for companies including CVS health, United HealthCare, McKesson, and Aetna. She has worked extensively with all stakeholders in healthcare, including members, providers, pharmacists, and payor customers, and for all lines of…

Learn more about Sara Kloch