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Provider Panel: Building Stronger Partnerships to Deliver a Better Consumer Experience

May 18, 2023
12:00 pm EDT
Presented by Healthsparq
Register Now Registration takes place at a third-party website.

About This Webinar

The organizations that pay for care and those that provide it are all looking to move beyond transactional relationships. Finding common priorities is part of successful collaboration. Provider collaboration is already happening behind the scenes on prior authorizations and new models of care. But there’s an immense untapped opportunity to take it further to positively impact member experiences and support health plan growth. At the core of the member experience is the ability to find the right care, at the right time. It takes health insurance providers and care providers working together to create accurate and meaningful experiences that help consumers navigate.

Payer-provider collaboration is critical to improving health outcomes, cost of care, and the overall patient experience. New legislation is arming members with access to information on cost, which means they have more tools at their disposal to be proactive in selecting care. This has also created an opportunity for health insurance providers to ensure that doing so is a good experience. We’ve brought together two care providers to help share their perspectives on collaboration, the importance (and burden) of accurate data in directories, and how it all works together to deliver a better member experience.

In this workshop, you’ll gain

  • A deep understanding of the pain points between provider organizations and their health plan partners, as well as what is working well that we should do more of
  • Actions to take to build stronger provider relationships, including how to start improving your data, all to help members better find and navigate care
  • Insights into the provider data burden and how a simplified processes can improve member experiences


Dr. Andrew Ting

Director of Operations, Specialty Care

Middleton Family Medicine

Dr. Ting is the Director of Operations of Middleton Family Medicine, a multi-specialty private practice located on the North Shore of Boston. He is formally trained in Family Medicine and after 17 years in clinical practice, Dr. Ting shifted into the business side of medicine, first as the Director of Operations in Primary Care at Middleton Family Medicine, and most recently for Specialty…

Learn more about Dr. Andrew Ting

Adrienne Woods

Director of Digital Engagement

Hackensack Meridian Health

Adrienne is the Director of Digital Engagement at Hackensack Meridian Health. She has more than 20 years of experience in health care. Adrienne oversees a team dedicated to making the digital front door to HMH excellent for consumers, patients and team members. Adrienne and her team manage the consumer and team members websites, the HMH mobile apps, and our Provider Directory. Our provider…

Learn more about Adrienne Woods

Karen Conley, DNP, RN, Moderator

Senior Vice President of Clinical Services


Karen Conley is the Senior Vice President of Clinical Services at Kyruus, where she oversees clinical strategy, growth and engagement. With over 30 years of Nurse Executive experience, Karen has held executive positions with the Mass General Brigham System, Dana-Farber Cancer Institute, and other community organizations in the Boston area. Karen is clinically trained in Oncology Nursing and…

Learn more about Karen Conley, DNP, RN, Moderator