Skip to Content

The Health Plan of the Future: What Members Want

May 23, 2022
1:00 pm EDT
Presented by Virgin Pulse
Register Now Registration takes place at a third-party website.

About This Webinar

The pandemic changed everything, including what people want from their healthcare experiences. All types of members, including Medicare Advantage members, have increased expectations for personalized, total health and easy-to-use benefits to help them lead fulfilling lives. This means that outdated plans won’t make the cut when it comes to attracting, engaging and retaining members.

During this interview-style webinar attendees will hear what’s changed over the last two years, including insights from a new survey report from Virgin Pulse on what Americans 65+ told us they want from their health plan of the future. We’ll break down the biggest opportunities plans have to attract and retain seniors, support their daily lives, and effectively engage with them for years to come.

Attendees Will Learn

  • How expectations have changed and what type of support older Americans want in the post-pandemic world
  • Why personalization is essential in promoting health equity and driving engagement across all populations served
  • How a high-tech, high touch experience can create an experience members won’t want to leave


Jessica Isom, MD, MPH

Consultant & Science Advisory Board

Virgin Pulse

Jessica Isom, MD, MPH, is a board-certified community psychiatrist and clinical Instructor in the Yale Department of Psychiatry. She primarily works in Boston as an attending psychiatrist at Codman Square Health Center and with Boston Medical Center’s Psychiatry Emergency Services. She received her MD from the University of North Carolina at Chapel Hill, where she also received her MPH with a…

Learn more about Jessica Isom, MD, MPH

April Gill

Executive Vice President & General Manager, Health Plans & Health Systems

Virgin Pulse

April’s focus and responsibility is to lead and help develop value-based products, software and services for the health plan and health system markets. Prior to Virgin Pulse, she served as Chief Strategy Officer at Welltok. Her background includes a rich range of experience across payers, providers, pharmacy and employers in leveraging technology, data and advanced analytics and market…

Learn more about April Gill

Erica Morgenstern

Chief Marketing Officer

Virgin Pulse

Erica is accountable for overall marketing initiatives and operations. Previously, she served as Chief Communication Officer at Welltok and led communications and investor relations for Epocrates, a medical app company used by half of the physicians in the U.S. She specializes in guiding companies through the critical start-up to high-growth phase with funding, mergers and acquisitions and IPO…

Learn more about Erica Morgenstern