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Discover the registration rates, policies, and procedures for the 2024 Consumer Experience & Digital Health Forum.

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2024 Consumer Experience & Digital Health Forum

Join us September 24-26, 2024, in Nashville.

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Save up to $200 until Aug 27, 2024.

Attendee Category
Early Registration:
Until August 27
Standard Registration:
Aug 28-Sept 26
AHIP Health Insurance Provider Members
Non-member Organizations

Registration Policies and Procedures

Personal Information

By registering for the Event, you consent to AHIP collecting, storing, and transmitting your personally identifiable information to our Event sponsors, exhibitors, and vendors, and agree to receive messages from AHIP promoting the Event and other AHIP programs and services. Consistent with AHIP's privacy policy (found at, we do not otherwise sell, rent, or lease any lists to any third party.


Registrations will not be processed without payment. Make checks payable to AHIP and mail to: AHIP; PO Box 418091, Boston, MA 02241-8091.

All check payments must be received by September 17, 2024. After September 17, 2024, all payments must be made with a credit card.

Conference badge and materials will not be provided until registration fees are paid in full.

Cancellations and Refunds

AHIP reserves the right to cancel any Event. In the unlikely event of cancellation, AHIP is not responsible for any costs, damages, or other expenses of any kind, including and without limitation, transportation, hotel, or other costs incurred by registrant.

Attendee cancellations in advance of the cancellation deadline will be honored.

To cancel your registration, please send a written notification to on or before August 27, 2024 (telephone cancellations will not be accepted).

No refunds will be given for cancellations after August 27, 2024, however substitutions are allowed, and conference registration credits are available to attend a future event. A conference registration credit is valid for one year from the date of the conference for which the cancellation applies.

Refunds are issued to those attendees who have notified AHIP in writing by the cancellation date indicated above. All refunds are subject to $175 processing fee ($50 for government registrations). Please allow 30 business days after cancelation for refund processing.


All substitution requests must be received in writing from the original registrant to and must have the new registrant copied on the email.

Substitutions may be made up to 48 hours before the day the Event begins. Differences in registration type or event selection may cause an increase in registration fees which will be the responsibility of the new registrant. In the case of a decrease, AHIP will refund the difference.


No Retroactive Fees Adjustments. Once you have registered, your fees will not be adjusted downward based on any sponsorship, discount, or any other reason.

Special Rates and Discount Codes

If you register using a special rate that is not applicable to you, you hereby give AHIP the right to charge your card for the difference upon notice that AHIP does not agree with your selection of a special rate. All determinations of special rates are in the sole discretion of AHIP.

Discount codes are subject to change and may not be used with certain promotions.

Photography and Recording

AHIP may, including through third-party contractors or agents, record all or parts of the Event via photography, video, audio, or other means. In consideration for being able to attend AHIP's Event, you hereby grant to AHIP your full and complete irrevocable permission, without reservation or restriction, to photograph you, record you, or both, at the Event, and to use said photograph(s) or recording(s) in any manner for AHIP’s marketing and other legitimate business purposes, without any compensation, benefit, or notice to you.

Off the Record Sessions

Most AHIP Event sessions are considered open to press and on the record. Like many industry conferences, AHIP Events also occasionally include panels and keynotes that are off the record. If a session is off the record, you are welcome to attend, but may not blog, post, record, video, photograph, and/or tweet about the content of an Event session when AHIP or the speaker has explicitly requested that some or all of the information presented is not to be captured or shared.

Code of Conduct

All Event attendees (including speakers, exhibitors, or other participants) must comply with this Code of Conduct. Event attendees are expected to treat other attendees with respect and consideration and must not engage in harassing or disruptive behaviors. Anyone asked to stop such behavior is expected to comply immediately.

AHIP defines harassment to include offensive verbal comments related to gender, sexual orientation, race, religion, national origin, gender identity, or disability; use of nudity and/or sexual images in public spaces (including presentation slides); deliberate intimidation, stalking or unwelcome following; harassing photography or recording; sustained disruption of talks or other events; and unwelcome physical contact or sexual attention.

AHIP Event attendees often combine professional activities with social interaction and while AHIP encourages such networking and strengthening of connections, AHIP reserves the right, in its discretion, to remove or bar anyone whose social attentions become unwelcome to another attendee, who appears inebriated, or who engages in conduct that interferes with the ability of other attendees to participate in and enjoy the Event.

Assumption of Risks; Releases

You expressly assume all risks associated with, resulting from or arising in connection with your participation or presence at the Event, including, without limitation, all risks of loss, harm, damage or injury to property or person (including the risk of contracting COVID-19 or other disease or illness, or death), whether caused by negligence, intentional act, accident, act of God or otherwise. You acknowledge and agree that AHIP shall not be liable for, and in consideration of your participation in the Event you hereby release AHIP from, any and all risks, losses, damages and liabilities whatsoever which may arise in connection with your participation in the Event.


If you violate these Terms and Conditions, or any rules and regulations governing the Event, AHIP may take action, including but not limited to barring you from continued attendance or participation in some or all of the Event, without refund of any fees paid, and/or barring you from attendance at or participation in future AHIP events or activities.

During the process of providing you services on behalf of AHIP, ConferenceDirect may collect, store, or transmit your personal identifiable information such as name, address, contact information, preferences, demographic information, as well as any hotel or travel requests you provide us. This information is necessary for the facilitation of Registration services for you. This information may be shared with other 3rd parties, such as event organizers, planners, affiliated organization, and travel or lodging providers. More information regarding ConferenceDirect’s Privacy Policy can be (found at Should you wish to manage the information entrusted to ConferenceDirect, you can do so at