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New Research: Seniors Continue to Be Overwhelmingly Satisfied with Their Medicare Supplement Coverage

Press Release

Published Apr 12, 2023 • by AHIP

80% of respondents say they are very or extremely satisfied with this health insurance choice for protecting their health and financial security

Washington, D.C. –April 12, 2023 – Every American deserves access to affordable, high-quality health coverage, and health insurance providers are delivering for seniors by providing affordable choices among Medicare Supplement (also known as Medigap) plans. An overwhelming majority of seniors (93%) reported being satisfied with their Medicare Supplement coverage, with 80% reporting that they are very or extremely satisfied, according to a new survey conducted by Global Strategy Group on behalf of AHIP.

“Medicare Supplement brings seniors a very high level of satisfaction because it allows seniors to get the care they need from the doctors they prefer at an out-of-pocket cost they can afford,” said Jeanette Thornton, AHIP Executive Vice President, Policy and Strategy. “Medicare Supplement insurance is one of the many innovative ways health insurance providers are helping protect people from high out-of-pocket costs not covered by original Medicare.”

Medicare Supplement coverage complements original Medicare by protecting enrollees from many additional health care costs and allowing them to choose their doctors and specialists. The survey, conducted in January 2023 and released today, asked seniors about the value, benefits, customer service, and overall quality of care received through their Medicare Supplement plans.

Survey findings include:

  • 93% of seniors said they are satisfied with their Medicare Supplement plan, with 80% saying they are very or extremely satisfied.
  • 91% of seniors said they would be concerned about losing their financial security if they didn’t have Medicare Supplement coverage, and 90% would be concerned about paying co-pays and/or co-insurance.
  • 83% of seniors rated the value of their Medicare Supplement coverage as excellent or good.
  • 96% of seniors said they agree that Medicare Supplement coverage allows them to see doctors and specialists they know and trust without worrying too much about out-of-pocket costs.
  • 77% of seniors said the most valuable benefit of their Medicare Supplement coverage was that it covered hospital expenses not covered by original Medicare.

Read the full survey.

Additional Resources

AHIP Report: Understanding the Value and Benefit of Medicare Supplement Coverage for 14.5 Million Americans

Medicare Supplement Coverage State-to-State

About AHIP

AHIP is the national association whose members provide health care coverage, services, and solutions to hundreds of millions of Americans every day. We are committed to market-based solutions and public-private partnerships that make health care better and coverage more affordable and accessible for everyone. Visit to learn how working together, we are Guiding Greater Health.