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NORC Report Highlights Strong Satisfaction with Access to Care Through Employer-Provided Coverage

Press Release

AHIP, through its Coverage@Work campaign, commissioned the report, which surveyed nearly 4,000 people from NORC’s AmeriSpeak panel.

Published May 2, 2024 • by AHIP

WASHINGTON, D.C. – AHIP is releasing a new survey conducted by NORC at the University of Chicago which highlights broad satisfaction with employer-provided coverage (EPC) and the value it brings, including convenient access to high-quality care.

“This report shines a light on how employer-provided coverage delivers high-quality, affordable health care for more than half of all Americans and their families,” said Jeanette Thornton, AHIP’s executive vice president of policy and strategy. “Serving every age, race, ethnicity, and income level, employer-provided coverage is the cornerstone for good health in America.”

Key takeaways from the report include:

  • 89% of survey respondents said their EPC has a provider network that includes options that are convenient for them.
  • 88% of respondents agreed their plan offered tools that helped them find in-network providers.
  • 82% of respondents said they had access to high-quality providers through their EPC.
  • The majority of respondents across all geographic areas reported high levels of satisfaction with their access to high-quality providers – even rural respondents, who can often face more barriers to care.

AHIP, through its Coverage@Work campaign, commissioned the report, which surveyed nearly 4,000 people from NORC’s AmeriSpeak panel.

More than 180 million rely on EPC for access to high-quality, affordable health care. EPC plays a critical role in keeping Americans healthy and continues to develop innovative ways to strengthen choices and control in the care, coverage, and protection employees receive through work.

Read the survey.

Read more about the NORC study here.


About Coverage@Work (C@W)

Coverage@Work (C@W) is a campaign to educate policymakers and the public about the value employer-provided coverage delivers to more than 180 million Americans. C@W supports and advocates for market-based solutions that advance health, choice, affordability, and value for every American. Learn more at

About AHIP

AHIP is the national association whose members provide health care coverage, services, and solutions to hundreds of millions of Americans every day. We are committed to market-based solutions and public-private partnerships that make health care better and coverage more affordable and accessible for everyone. Visit to learn how working together, we are Guiding Greater Health.

About AmeriSpeak®

Funded and operated by NORC at the University of Chicago, AmeriSpeak® is a probability-based panel designed to be representative of the US household population. AmeriSpeak panelists participate in NORC studies or studies conducted by NORC on behalf of governmental agencies, academic researchers, and media and commercial organizations. For more information, email or visit

About NORC at the University of Chicago

NORC at the University of Chicago conducts research and analysis that decision-makers trust. As a nonpartisan research organization and a pioneer in measuring and understanding the world, NORC has studied almost every aspect of the human experience and every major news event for more than eight decades. Today, NORC partners with government, corporate, and nonprofit clients around the world to provide the objectivity and expertise necessary to inform the critical decisions facing society.